HTC 8X Skype App Issue

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HTC 8X Skype App Issue

Hi,

 

I updated by HTC 8X to the latest software update released by Microsoft yesterday 'Portico' and since then the Skype app is behaving strangely, on voice calls (whether to skype or on phones) the other party is unable to hear me whereas I can perfectly hear them. My phone is working fine and I can make and receive calls with no voice issues whatsoever. Skype app on my Lumia 920 works fine and so it does on my iPad.

 

anyone else facing this issue? How do I resolve this? Please help.

Posted from Apple iPad
dereklakin
Staff Moderator

images.message_type_solution.altAccepted Solution

The Portico update (to 8.0.10211.xxx) is the operating system update, which doesn't actually fix the HTC issue. The HTC issue is fixed in a firmware update (also delivered OTA), which takes your firmware version number to 1532.20.20008.xxx.

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hinaali-mm
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Message 1 of 59 (6,931 Views)

Re: HTC 8X Skype App Issue

Thanks for taking the time to report your problem. We haven't seen it ourselves, but we will continue to investigate.



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dereklakin
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Message 2 of 59 (6,924 Views)

Re: HTC 8X Skype App Issue

I have the same issue on my HTC 8X with Skype since updating today. Video calls works fine but with voice calls, the other party can't hear me at all.
FrancoMassyn
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Message 3 of 59 (6,917 Views)

Re: HTC 8X Skype App Issue


FrancoMassyn wrote:
I have the same issue on my HTC 8X with Skype since updating today. Video calls works fine but with voice calls, the other party can't hear me at all.

Thanks for your feedback; it is very helpful. We are continuing to investigate this issue.



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dereklakin
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Message 4 of 59 (6,912 Views)

Re: HTC 8X Skype App Issue

Yes thats right, video calls are working fine but voice calls are not. I hope this gets resolved soon.

hinaali-mm
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Message 5 of 59 (6,846 Views)

Re: HTC 8X Skype App Issue


FrancoMassyn wrote:
I have the same issue on my HTC 8X with Skype since updating today. Video calls works fine but with voice calls, the other party can't hear me at all.

To assist in our investigation, please can you confirm the Firmware revision number for your device, please? You cand find this by going to the Settings app, about, and then more information.



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dereklakin
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Message 6 of 59 (6,840 Views)

Re: HTC 8X Skype App Issue


hinaali-mm wrote:

Yes thats right, video calls are working fine but voice calls are not. I hope this gets resolved soon.


To assist in our investigation, please can you confirm the Firmware revision number for your device, please? You cand find this by going to the Settings app, about, and then more information.



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dereklakin
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Message 7 of 59 (6,839 Views)

Re: HTC 8X Skype App Issue

Our current understanding is that this issue only affects the earpiece, so you should be able to successfully hold an audio call by using the speaker or a headset. Please let me know if this is not the case (and your Firmware revision as requested previously).

 

Thanks.



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dereklakin
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Message 8 of 59 (6,833 Views)

Re: HTC 8X Skype App Issue

My firmware revision number is 1532.20.20001.421

FrancoMassyn
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Message 9 of 59 (6,832 Views)

Re: HTC 8X Skype App Issue

My firmware revision number is 1532.20.20003.401

hinaali-mm
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