Re: CRITICAL BUG: Skype freezing my Windows Phone

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CRITICAL BUG: Skype freezing my Windows Phone

I have a HTC 8X on GDR 1 (HTC C625b, OS Version 8.0.10211.204,  Firmware 1532.20.20100.862)

In late November, a bug started happening where I would unlocked my phone and would be greated by a "Resuming..." screen. I could not get away from this and the only solution was to restart my phone. This was happening about twice a day.

 

I started slowly uninstalling recently installed programs one at a time waiting to see if this fixed the problem. When I uninstalled skype, the bug stopped happening. After a week without error, I was satisfied Skype was the cause, hoping that a reinstall, or the latest update to skype would fix the problem I reinstalled skype. And within 24 hours the problem had returned.

 

I don't completely blame skype for this - as far as I'm concerned no app should be able to crash the entire OS and if does so that's a bug with the OS. However, a recent change in your code caused this problem. So...

1. That makes you in a good position to deal with the WP team to track the cause down

2. HTC has shown how little they care about updates by refusing to release GDR2 and taking their sweet time releasing GDR3, so if it was fixed by a firmware upgrade I probably have to wait a year to get it. A fix on your end would be rolled out much faster.

 

Until this is resolved I have to uninstall Skype from my phone. Please fix this ASAP.

 

cpmcgrath
Casual Adventurer

images.message_type_solution.altAccepted Solution

My phone has since been updated to GDR3 and 24 hours in skype hasn't caused the bug. So I'm hopeful it has fixed. Still a huge bug for anyone not on GDR3

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cpmcgrath
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Message 1 of 9 (2,420 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

Hello,

 

Sorry to hear about your issue.  We need a bit more information before we can see what is going on.

 

First, are you in Skype when you lock your phone, before you see this issue?

 

Second, what carrier are you on?  HTC was actually the first to release GDR3 for their devices and if you don't have it yet, it's most likely your carrier that is holding back the updates.

 

Also, I just want to confirm which version of Skype you are using.  We have had two releases in December, one just a few days ago.

 

Hope we can help!

Joe



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JoelShea
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Message 2 of 9 (2,375 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

skype doesn't have to be open. I'm on Vodafone Australia, they approved gdr2 and then htc decided to call it. And they keep saying they are awaiting for htc to give them gdr3.

 

It started to happen with the previous version. when i heard a new version was out i reinstalled it and the error was still happening.

cpmcgrath
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Message 3 of 9 (2,369 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

Can I please have an update on this?

cpmcgrath
Casual Adventurer
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Message 4 of 9 (2,324 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

my nokia c6 model not support in skype
Posted from Nokia C6-01
kongugovindraj
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Message 5 of 9 (2,286 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

My phone has since been updated to GDR3 and 24 hours in skype hasn't caused the bug. So I'm hopeful it has fixed. Still a huge bug for anyone not on GDR3

cpmcgrath
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Registered: 11-12-2013
Message 6 of 9 (2,242 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

Glad to hear you were able to update.  Did your operator finally push out GDR3?

 

For what it is worth, we were not able to reproduce what you were seeing, even on an HTC 8X with GDR1, so it may be even more isolated than we first thought.



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JoelShea
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Message 7 of 9 (2,237 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

I am having the same issue, HTC8X on Telstra network in Australia.  Phone stuck on Resuming.... at least twice a day. Made phone useless, alarms and phonecalls missed. Only fix to hold down the power button and reset the phone.

 

Narrowed down the app causing the problem to Skype, uninstalled it, then had no lockups. Reinstalled it, and the problem resurfaces again.

 

Until there is a update to Skype or to phone, i wont have Skype installed, its a real shame, i use Skype a lot on all my devices.

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arechuca
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Message 8 of 9 (1,815 Views)

Re: CRITICAL BUG: Skype freezing my Windows Phone

Windows Phone 8 Update 3 fixed this for me. Support will ask what version of WP you're on. Best post it before they ask.

cpmcgrath
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