08-05-2014 14:59 - last edited on 17-10-2014 14:38 by Setagana
There are many ways you can use search in the Skype Community. It is the most powerful tool at your disposal to track ongoing discussions and find answers to your questions. Wherever you are in the Community, you can use the search bar in the top right of the page to find what you’re looking for quickly and easily.
The Community search tool also has some advanced features to make it even easier to find topics of interest. Here are some of those features:
Finding accepted solutions in the search results
If you see a green check mark or an Accepted Solution tag next to a topic then the user who started it received an answer to their question or a solution to their issue.
Using filters for search
The filters are on the right of the search results. There you can choose to narrow your results by:
• Location: You can select a Community category, a specific forum, or even a different language community.
• Author: You can type the Community name of a user, and see all the posts they have made that most closely match your question.
• Date: You can filter your search results to include answers from a day, a week, a month or a whole year ago – the more closely matched one will be first.
• Metadata: Do you want to see only solved topics? Most kudoed replies? You can make that selection through the metadata option.
• Type of post: You can select to see results only of user topics, Community blogs, or ideas from the idea boards.
• Contents: You can filter your results to topics including images, videos or attachments.
Sorting search results
Above the search results you will find additional sorting options. You can sort your search results by:
• Date: The most recently posted topic will appear first.
• Views: The most visited topic will be on the top of the list.
• Kudos: The topic which has received the most thumbs-up will be first.
• Replies: The topic with the most participation will be on top.
• Best Match: The topic most closely matching your search will appear first
If you didn’t find what you were looking for or the topics in the search results have been quiet for a while, go ahead and start a new topic in one of the forums.
For any questions about the Search Option, don’t hesitate to ask!