Re: Wrong email language

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Re: Wrong email language

In Skype settings you are required to set your preferred language.

Skype has access to this setting, and yet they choose to completely ignore it and use some bizarre method of choosing the default language for emails sent out.  

 

They also have access to the fact I have cleared the tick box accepting emails and adverts.  

Yet I still get emails from Skype, in Chinese, despite my settings saying I speak English and don't want spam.

 

 

Skype are not alone in this behaviour.  Many large companies have no idea what data they have available, and even less idea how to use it effectively.

 

 

Somebody at Skype probably thinks they were very clever to tailor email langauge to registration country and they are patting themselves on the back for it.   I'm sure it wasn't easy.  

Can somebody else at Skype please explain to them that they got it wrong?  You have access to our preferred language settings and our "opt out" settings", please use them appropriately.

 

Thank you.

 

 

 

 

 

 

 

ginohk
Novel Adventurer
Kudos: 5
Posts: 4
Registered: 09-05-2014
Message 11 of 16 (1,939 Views)

Re: Wrong email language

[ Edited ]

All of my emails are in German.  If I uncheck the "no more emails" box I may miss a TOS change, but it's not like I could read it anyway. This is absurd.  Good thing you just rolled out a "hey pay us" feature like skype wifi. I suppose I'm not too surpirsed to learn MS is the parent company.

hollywoodcouple
Novel Tourist
Kudos: 0
Posts: 1
Registered: 19-09-2014
Message 12 of 16 (1,782 Views)

Re: Wrong email language

It looks like Microsoft has no handle on getting this error fixed.  I contacted chat support and was told to change my email to a different that is active for me and then change it back in a few days.  Well that did nothing and the emails are still coming in Italian.  Thank Larry & Sergey for Google Translate.

 

Their excuse that it's based on the country of origin is lame.  I registered in the US from day one and never moved.  Looking at the dates of the complaints of other people, this has been going on for too long.  Microsoft needs to put email language selection on the profile setting to close this problem once and for all.

 

Practice safe hex,

Pete

 

petepac
Novel Tourist
Kudos: 0
Posts: 1
Registered: 04-10-2014
Message 13 of 16 (1,717 Views)

Re: Wrong Language

I have had the same problem - I just contacted Skype via the chat option and got it resolved in a 2-3 minutes! Easy peasy!

pumpkin25
Novel Tourist
Kudos: 0
Posts: 1
Registered: 13-11-2014
Message 14 of 16 (1,111 Views)

Re: Wrong email language

Ref: "The language you receive email from is derived from your account registrations location. "

I setup my skype account from the UK very early in Skype's history. I receive emails in German. I have never (yet) been to Germany.

John-Summit
Casual Tourist
Kudos: 0
Posts: 1
Registered: 02-09-2014
Message 15 of 16 (543 Views)

Re: Wrong email language

I contacted the customer service with the same problem and asked them to stop sending me French emails since I'm not French and have never had any other language setting than English. They replied with the message that due to the many mails they get, they can, unfortunately, not help me. ?? How about they did help instead of taking those two minutes to send me that inane reply?
Posted from Apple iPad
Zweutse
Casual Tourist
Kudos: 0
Posts: 1
Registered: 19-06-2015
Message 16 of 16 (496 Views)
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