20-08-2013 06:18 - edited 20-08-2013 06:22
I live in Hong Kong because my job brought me here. I don't speak Chinese. I don't read Chinese. I don't even understand Chinese. When I log on to your desktop client, everything appears in English. When I log on to skype.com, everything appears in English. So please tell me why do you have to send me offers, news, surveys, and everything else in Chinese. I don't even know if you are sending the stuff to me in traditional or simplified Chinese and I don't want to copy and paste your email into GOOGLE Translate to understand what you are promoting. I went through account settings various times but I can't find any setting to change default language for all email communications.
I represent not only myself but a lot of friends I have made here in Hong Kong who literally go through the same pain. I have intentionally subscribed to Skype news and communications. But I am about receiving 1 or 2 more emails in an alient language away before I permanently block all Skype communications. And permanently blocking would be a lose-lose scenario for both of us because I really like Skype.
Anyways, the main point from this message is how do I change the language of all your email communications?
23-07-2013 13:25 - last edited on 31-07-2013 20:46 by Claudius
why do I now get my email messages in chinese when I want english. It seemed to happen after one of the last couple of updates.?
How do I fix this?
to request to change the language you are receiving to the one you prefer, you need to contact customer service.
Has anyone replied to this post. I have the same problem, if I try to buy skype credit the page starts opening in English but opens up in Chinese. Then it automatically translates to English (partially) but all the offers are for Chinese people. I spent a few months in China and this has being happening since
If you created your Skype account from within China you are bound to our local partner and their payment process. We can't change that partner connection of your account. So if the Chinese payment option is not working for your you would need to create a new Skype account while not being located in China.
Hi , I have a similar problem. Allof a sudden for no reason everything changed fro English to
Japanese. how do I get back to English ?
My notification emails are also in Chinese (I think). I set up my skype account in the UK and it is linked to a UK credit card. The only Chinese connection I can think of is that i bought my computer in Singapore. Eerything else is in English. What should I do?
This is the most disgusting feature of Skype which they onesidedly imposed on us paying customers. I live in Qatar but don't know Arabic and they send me loads of e-mails in Arabic. I don't understand what are they doing with my money. I am actively looking to sign up another VOIP service very soon and would suggest everyone here sick of this feature to do the same. Skype with its success has become to arrogant to listen to customers' needs. It's a sad downfall of once a good company. RIP.
Ok that's fine, however, what happens when you return to the states and continue to receive emails in the language in which you first signed on. I lived in Germany for several years, moved back to the states a couple of years now and still receive Skype emails in German. I have tried several times to get this corrected but to no avail. Skype is about to update their terms and conditions and guess what? My email telling me this is in German. How do you correct this problem?
I'm afraid right now there's no way to change the default langauge you want to receive communications from Skype in. It's currently being determined by your account creation country or the language you used on your Skype web account when ordering a Skype product.
We have heard the feedback here on the community over the past years and are reworking this, but unfortunately due to the complexity of this change it will take a while.
To read our terms of service in English please go here: http://www.skype.com/en/legal/