'skype cannot connect' problem

[secret-identity]

no one can give me a help hint for such a problem?

[ruwim]

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secret-identity wrote:

no one can give me a help hint for such a problem?

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If you refuse to check once more the Firewall settings in your Kaspersky Antivirus (which might have been changed since last time), then you can try to reset Skype settings:

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

[secret-identity]

i checked the firewall settings of kaspersky and windows and i even disabled the antivirus software and the windows firewall and tryed to connect but still the same problem: "skype cannot connect" and i tryed the last reset method u posted on the board and it even didnt work.

im really in a confused situation, dont know what to do.

[ruwim]

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secret-identity wrote:

i checked the firewall settings of kaspersky and windows and i even disabled the antivirus software and the windows firewall and tryed to connect but still the same problem: "skype cannot connect" and i tryed the last reset method u posted on the board and it even didnt work.

im really in a confused situation, dont know what to do.

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In Skype login window open the “Tools” menu and then “Connection options”. What port number do you see in “Use this port … for incoming connections”?

Also, what is the Skype version you are on now? In Skype go to Help -> About Skype.

[secret-identity]

the port is 26602 and the version is 5.10.0.116

[ruwim]

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secret-identity wrote:

the port is 26602 and the version is 5.10.0.116

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Nothing looks apparently wrong. Try to uninstall the current version and install the older 5.9. You can use this installer:

http://download.skype.com/msi/SkypeSetup_5.9.0.123.msi

[secret-identity]

still the same problem, i installed the older version.

[ruwim]

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secret-identity wrote:

still the same problem, i installed the older version.

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Do you have the possibility to change your Internet Connection? If you are on wireless (WiFI), then try to connect using LAN cable. You may also try to bypass your router and connect directly to the modem (if possible).

[secret-identity]

i tryed on my Iphone with wifi connection to sign in on the network it didnt sign in, when i tryed it on the Cell 4G network to sign in it did, so i think there is a block for skype on the network that i am using here at work. do u have a filter for that?

[LiamHouston]

I've been using Skype on my Laptop for about 7 Months and i haven't had a problem with it before, but the other day i got disconnected from Skype and now i cannot sign back in, i've Uninstalled and installed it again, and made a new account but nothing has happend. What should i do?