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Novel Adventurer
keithpitts01
Posts: 3
Registered: ‎07-07-2012
Accepted Solution

I purchased the world wide account and it says I need to purchase credit to complete call

I purchased the world wide account and it says I need to purchase credit to complete call to France. I have a skype number with a phoenix, AZ number and I am currently in Paris. I tried to make a call to a French number and it disconnected with the message that I need to purchase credit to complete the call. What gives? Please help.

 

-Keith

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Super User
Neil
Posts: 3,446
Registered: ‎27-06-2011

Re: I purchased the world wide account and it says I need to purchase credit to complete call

chances are you are trying to call a number that is not supported by your subscription, like a mobile number for example
Regards,
Neil
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Novel Adventurer
keithpitts01
Posts: 3
Registered: ‎07-07-2012

Re: I purchased the world wide account and it says I need to purchase credit to complete call

sorry for the late reply. It's been so busy here lately that I forgot I had asked this. I guess that is the answer but if so then what is the point of having world wide service these days with so many having cell phones? May I ask what do I do to call cell phones? Again, I am in paris with an arizona number. Thanks. I will check this promptly.

Sincerely,

Keith
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Super User
Neil
Posts: 3,446
Registered: ‎27-06-2011

Re: I purchased the world wide account and it says I need to purchase credit to complete call


keithpitts01 wrote:
I guess that is the answer but if so then what is the point of having world wide service these days with so many having cell phones?


it's not not you can't call a mobile number in France, it's just that apparently including such numbers would have meant that the price of the world subscription would have had to have been significantly more, and that would not have been be fair to those that don't need/want to call such numbers

 

there is a subscription that covers mobiles in France, but if you look it up, you'll see that it is quite expensive

 

the per-minute rate to call mobiles in France is relatively high, unlike in the US where there is no difference between calling landlines and mobiles

 


keithpitts01 wrote:
May I ask what do I do to call cell phones? Again, I am in paris with an arizona number.

your Arizona number has nothing to do with this discussion, since it is only for receiving calls

 

also, it does not matter where you are located when you make calls using Skype -- it only matters where you are calling to

 

you will need to purchase Skype Credit or a block of minutes that applies to mobile numbers in France, and that may be difficult to do while you are in France if you plan to use a credit card that is based elsewhere

 

Regards,
Neil
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Novel Adventurer
keithpitts01
Posts: 3
Registered: ‎07-07-2012

Re: I purchased the world wide account and it says I need to purchase credit to complete call

Thanks for the explanation Neil. It makes total sense now. I appreciate it.

Sincerely,

Keith
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