Cannot add money to my account

[alb_ur]

There's a sign on my profile page announcing that I cannot purchase Skype products and use vouchers. How could I resolve this problem?
Thanks

[g4pilut · Accepted solution]

Use this link to start the process of contacting Customer Service:

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service