The Skype Community

in
Reply
Novel Adventurer
Lynzee1783
Posts: 3
Registered: ‎04-05-2012

Asking for credits???

Im trying to make a skype to skype call and it keeps asking me to purchase credits. I thought skype to skype calls were free. Can any one help?????

Please use plain text.
Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Asking for credits???

Skype-to-Skype calls are indeed free.  If you're being asked to purchase credits it's likely because you're trying to call a phone number, rather than a Skype contact.

 

See "To call someone in your contact list"  here:

 

https://support.skype.com/en-us/faq/FA10935/Calling-someone-who-s-on-Skype-Windows




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
Novel Adventurer
Lynzee1783
Posts: 3
Registered: ‎04-05-2012

Re: Asking for credits???

Im using the skype app on my phone, would that make a difference?
Please use plain text.
Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Asking for credits???

No, it wouldn't.  As long as your making a Skype-to-Skype call to someone on your Contact list, someone you've exchanged details with, the call would still be free.




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
Novel Adventurer
Lynzee1783
Posts: 3
Registered: ‎04-05-2012

Re: Asking for credits???

When I try to answer a call from a skype contact, it tells me I dont have enough credits. When I try to call a skype contact it does the same thing.
Please use plain text.
Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Asking for credits???

That doesn't make sense.  You should never require credits to accept an incoming call.

 

What type of phone are you using? 




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
Facebook Twitter

© 2013 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling