All I can say about LG's & Skype's partnership is "Stay Away"!
I bought a 2012 LG TV (LM47640T £800) with their dedicated Skype Cam (AN-VC400 £90) only to find that the week I bought it, the skype software disappeared from the TV. 3 months later, it reappeared. I plugged the camera in, and enjoyed a test call. Then the problems began - now I only get video one way - no one can see us.
So I ring LG. They tell me it is a problem with the software and to call Skype. Skype then tell me it is a problem with the hardware, and to contact the LG. And around in circles we go. Meanwhile, the retailer tells me that they are unable to offer support or a refund as the product worked - if only once.
Stay away from the LG Skype compliant products. Useless support from both LG and Skype. My only course of action is to rasie a complaint with the Office of Fair Trading, as someone else found out in the U.S. I'm not alone - see
This technology is potentially brilliant, butif the hardware and software vendors can't work together...what's the use?
I am sorry to hear you are having problems with your LG TV.
Can you please confirm a few things:
1. Does your audio work properly?
2. Which device are you calling on the other end?
3. Can you call this person from another device properly?
I have the same problem and tried everywhere to find a solution - all my devices are up to date with the latest softwares and i still cannot see the video of the calling party! Can someone PLEASE give us a solution to this prominent problem faced by so many LG users!
And for those of you that just bought the LG not-so-smart TV, welcome to hell!