Hi, I recently signed up our 40+ employee company for Skype for business. The setup process has been terribly onerous and this seems to be the only place to provide feedback. I plan to post several individual items to describe some frustrations.
To get our company started I created a generic company skype name as a personal account. I then registered as a business to be eligible for the Skype Manager. After a short wait I was able to log in to Skype Manager and create the rest of my users.
However, my original generic user is STILL registered as a PERSONAL account. And, there is no way to fold this account into the business. Thus, I can not allocate certain features to it. Why would my account not automatically change to a business account when I register for Skype Manager? I obviously want to be considered a business.
Alternately, why would Skype require that I register a personal account prior to registering for Skype Manager if that account can NEVER be a full part of the business account?
This pre-requisite just does not make sense to me.
It probably means that the Skype founder/administrator should allocate some feature to itself via the personal account.
OR will it be a good idea to create a business account within the Skype Manager for yourself...?
I eventually created all new users, including one for myself and simply retired the "Personal Account" that was created. Fortunately the personal account Skype namew as undesirable.
Another update. I use the Personal Account user to 'Verify' our business. When I removed that user I apparently also removed the rights to purchase higher amounts of Skype credit (limited to $60 on credit card, $125 on paypal).
To restore these rights I had to contact Skype via chat support and they transfered the rights to my business account.