3 weeks ago
I just know that Skype has an internal language and actually define customers into 2 types, consumer and business. not all members inside a Skype Manager account are defined as business account. Just members created inside a Skype manager account are belonged to business account. Skype's reason to setup these 2 type is to prevent allocating credit between these 2 types of account. In term of safety, I generally agree.
But the interesting point is: Skype Manager's Admin usually cannot take back Credit from its account to the main pool and re-allocate to other members. Admin can only re-allocate credits among other created business members.
The cause is: People are usually exisiting Skype users (classified as consumer type) before they further enable Skype manager service. And after they setup Skype manager and become its Admin, it is ever still consumer account and cannot take back its credit to the main pool and then re-allocate to other members or staffs. Allowing this actually doesn't affect any safety issue, since they are Admin! This is a design bug of Skype manager system.
Skype has written this rule in its FAQ section:
>> To take back all the Skype Credit currently allocated to one or more members with business accounts.
Who knows what its self definition of "business accounts"? Skype should make remark on the direct interface!
Anyway, it is my 1st time. I waste 1.5 hour in connecting Skype and request solving this issue, no matter permanently or manually. But Skype is so rigid and even don't agree to solve my this problem manually. As a business customer, I feel extremely frustrated on Skype and Microsoft's services, and hesitate to use their product and service in the future. I need to re-consider if I should change to some open SIP platform.
2 weeks ago
I've escalated your comments within Skype.
TIME ZONE - US EASTERN - PHILADELPHIA PA USA - UTC MINUS 5 HOURS
I recommend that you always run the latest software version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
2 weeks ago
Skype business accounts are tied to one Skype Manager group which is why they are the only account type that allows for Skype credit to be taken back to the Skype Manager pool.
"Normal" Skype accounts can move between Skype Manager groups and move between member and Admin status anytime and there are quite many fraud scenario options around that that don't allow for us to enable the credit transfer feature for these user types.