Skype Manager Login Trouble Due To SIP

[poisson987]

Hi,

We are trying to log into our existing Skype Manager account, we know our account name and have changed the password but when I try to login I get this message:-

This Skype account is currently attached to a SIP Profile......

And that I should contact our administrator, which we can no longer do.

I've searched inside and outside of the forum to find a solution without success. I'd be delighted if someone can point me in the right direction please?

[johndara75]

I have the same problem! Did you ever get it resolved?

[poisson987 · Accepted solution]

Hi John,

No, I edned up speaking with Skype, or chatting online as it was, and they just could not help, or would not provide the password, not sure, but I do know some systems simply do not allow for anyone but the owner to change the password.

So, I just created a new group. They were able to confirm that there was no credit on the existing account so it was not a big problem. I expect they would be able to transfer credit if you have any.

Good luck!

[jnyren]

Cancel all three accounts of john.buchanan ! Simply doesn't work. REFUND Balance.
c.Atty-General

[Elaine Moderator]

Hi, jnyren, and welcome to the Community,

Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service   As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.

If you sign in to your Skype Manager account, there is a link to Customer Service there as well:

http://www.skype.com/go/skype.manager.signin

Regards,

Elaine