Going on for 3 business days, able to download usage reports for only 3 out of 6 users. Getting this error message on the other 3 users:
Oops, something went wrong...
We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes.
Is the facility for downloading usage reports for selected users (more than one user at a time) under development? As a minimum, Skype Manager should allow download of the entire report to date in a .csv format so that we the end users can manipulate the data to meet our requirement.
Any workaround suggestions from other users would be much appreciated.
I have the exact same problem with one of my users when I try to download his usage report. I've emailed support and all they suggest is clearing out the cache. I tried and it didn't solve the issue.
Thank you. It helps some to know that you're not the only one experiencing this problem. In attempting to resolve the issue, I went through the 'clearing the cache', restarting the browser, using other browsers: Chrome, Firefox, Maxthon, and Safari, and trying it on a PC that is outside our network with the same results. What gets me is that it affects only certain users and not all in the group.
Last thing I heard from the 3 support agents I was chatting with is that the Development Group is working on it. In the meantime, all we can do is wait.
Same problem here. Only 2 users of my account have this issue but the rest are all good. i guess I'll have to wait too. I've been having this problem since Sunday, tho.
This is the case for me as well. I can get reports for my light use users, but for my users who use credit daily, I can't download a usage report.
Developers, a little help? It's been a week now...My boss is really annoying and he's terribly pissed over this. Is there anything we can do to get those reports?