When I try to change my company's name, a message indicates that I must contact "atención al cliente". I did it, but no response with a solution has been received up to date.... I'm a little bit frustrated....
Can anybody help me???
Hi, Cris_insa, and welcome to the Community,
Did you file with Skype Customer Service - sign in to Skype Manager:
... or contact Skype Customer Service via their secure portal: Contact Customer Service
Skype offers help and support through ... :
- Email - follow the steps below to submit your support request to us by email
- Live chat for eligible customers
We don’t currently provide telephone support.
If you are a Skype customer, you can contact Skype Customer Service:
- Go to the Support request page.
- Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
- If you still feel that the information doesn’t help, click Continue support request.
- Select your contact method.
- If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
If a reply answered your question, please click on the "Accept as Solution" button so others following in your footsteps can find what works! If anyone helped you, you can show your appreciation and thanks by clicking on the "Kudos" button!
Good reads: Devise good passwords, stop password attacks
and basic rules for online safety.
Please review and consider ... Benefits of frequent upgrading
Please, send Private Messages only upon request.
Yes, I tryed that. I also contacted customer service, they sent me an e-mail asking for the following info (which I immediately provided them):
RE: SB001-TS: cambio de nombre de Empresa para facturación <<#1846363-3039002#>>
Gracias por comunicarse con el Servicio de Atención al Cliente de Skype.
Tenemos entendido que usted desea cambiar el nombre de su Skype Manager. Estaremos encantados de ayudarle con este asunto.
Para cambiar sus datos de Skype Manager, es necesario que nos facilite la siguiente información:
Como usted desea cambiar su nombre de Skype Manager:
- Nombre y apellido
- Nombre de administrador de Skype
- Dirección de correo electrónico (la dirección registrada para Skype Manager)
- Nombre actual de Skype Manager
- Nuevo nombre de Skype Manager
- Dirección de inscripción/facturación
- Número de IVA
- Estado o región
- Código postal
Envíenos la información solicitada anteriormente contestando a este mensaje de correo electrónico. Esperamos su respuesta para poder ofrecerle más ayuda.
Un Cordial Saludo,
Servicio de Atención al Cliente de Skype.
This e-mail was responded the 9th of January and I don't have received any response.
It's really frustrating.
Did they ever change the name? I am asking because I am in exactly the same situation, I have had two live chats, send company details through email twice then another two emails and nothing has happened.
It is incredibly frustrating and we are just going around in circles so I just wanted to check with you whether you were able to resolve the issue or how you went about it?
- skype manager
- audio issue
- Business calls
- call forward
- call forwarding
- call transfer
- call transfer business …
- cancel account
- conference calls
- recording audio only on…
- Remote Call Recording
- Remote IM Monitoring
- Skype Call Transfer
- Skype for business
- Skype number
- Transferring Calls