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Novel Adventurer
sicap
Posts: 3
Registered: ‎16-02-2012

online number can not be reached

Hello support, may I know the online number having issue now? My account bought 3 online number(2 hk number & 1 Swiss number). None of them can be reached by mobile and landline calls.

Please help.
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Novel Tourist
carolmoser
Posts: 1
Registered: ‎16-02-2012

Re: online number can not be reached

I have had the same online number for quite some time. I just called my daughter from my Skype # & she told me that my ID said unknown caller. I tried calling myself & a number other than the number I paid for showed on my caller ID. When I called the # back it said that this # is not assiciated with any known users or providers ( I called myself 3 times & got the same # & recording each time) & therefore can not be reached through this number. I pay Skype for an online #, when I call someone I expect the # I paid for to show up on my caller's ID. I also expect them to be able to call be back when I leave a message. The recording went on to say that the caller's (me) number can only be accessed via court order! No wonder my calls are not being returned! What is going on with this? And don't tell me I have something connected wrong on my end, because I have not made any changes in my Skype acct., my internet provider or my computer - this problem is not on my end! Also, I'm just guessing that there is actually no one at Skype who handles tech issues, because whenever you click on create a support ticket it brings you to this forum, which states at the beginning that this forum is for users, to click tech support for help, which again just brings you back here! So there's, really no tech support for Skpye - correct?

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Casual Adventurer
tinutju
Posts: 5
Registered: ‎17-02-2012

Re: online number can not be reached

Pay for a online number and have got nothing..number do not resist.Mmmmm thats not a good case.When you pay you will get something Wright?? Regards
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Casual Adventurer
tinutju
Posts: 5
Registered: ‎17-02-2012

Re: online number can not be reached

I had help from skype with the chat and all i had to do is 2 times a 0 in the beginning of the number and now it works perfect maybe it helps an other one too.

 

good luck and if you have a problem they will help you kindly on the chat page..

Have a good day !!!

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Novel Adventurer
sicap
Posts: 3
Registered: ‎16-02-2012

Re: online number can not be reached

The online numbers are able to call in now..

 

From the skype, go to tools > options > privacy. Then, you need select the option "anyone" able to call the online number.

 

Remember to set the account birthday to allow privacy settings to be changed.

 

 

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NormanM
Posts: 5,715
Kudos: 656
Solutions: 640
Registered: ‎24-06-2011

Re: online number can not be reached

Hello all,

If you are experiencing a problem with your Online # not working correctly first try this reset:

 

"First check that your privacy settings are set to ''Allow calls from anyone''.

Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in."

 

If this doesn't help please file here:

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

SKYPE MODERATOR & BETA TESTER
TIME ZONE - US EASTERN - PHILADELPHIA PA USA - UTC/GMT MINUS 5 HOURS

I recommend that you always run the latest software version: Windows & Mac
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If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I don't respond to unsolicited Private Messages. Thank you.
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Casual Adventurer
tinutju
Posts: 5
Registered: ‎17-02-2012

Re: online number can not be reached

I have made 4 times a chat and my online number is only working with mobil..i bought it for the landline numbers so they could reach me.Its still not working and the helper said i can not see the problem.

 

!7 euro for nothing..i do not buy it anymore..shame shame shame

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