Unknown Number

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Unknown Number

Can someone please let me know why my skype number shows up (unknown) when I call out? I have a number 310-928-3565. But several of my friends and family have told me that my number comes up as 661 area code or either unknown. This is a problem because people do not answer unknown calls and I need to have this fixed immediately. I have been a customer for well over a year and I don't know why i'm having this problem?

 

Thank You,

Kevin L. Anderson

 

Please get back to me a.s.a.p.

mranderson314
Casual Adventurer
Kudos: 1
Posts: 5
Registered: 22-05-2012
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Re: Unknown Number


mranderson314 wrote:

Can someone please let me know why my skype number shows up (unknown) when I call out? I have a number 310-928-3565. But several of my friends and family have told me that my number comes up as 661 area code or either unknown. This is a problem because people do not answer unknown calls and I need to have this fixed immediately. I have been a customer for well over a year and I don't know why i'm having this problem?



One reason why your friends and family aren't seeing your Skype Online Number when you call them from Skype could be your Caller ID settings.  Skype does not automatically use an Online Number as Caller ID, you have to set that up.  One way to do that is to log into your account on the Skype web site (use the "Account" link at the top of this page), and in the middle of the page you should see something "Display this number when I call phones" and a link "Caller ID settings".  Click on the link, and you should be able to choose your Online Number for use as Caller ID.

 

Even if that is set up, it is still possible that people you call will not see your Caller ID.  If you call toll-free numbers, those numbers are sometimes looking at something other than Caller ID called ANI to determine where you are calling from.  Skype can't do anything about the telephone networks' inability to provide Caller ID to people you call, but at least make sure you have it set as your Caller ID number.

 

Good luck!

 

---
Patrick

Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7

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wd9ewk
Super Adventurer
Kudos: 640
Posts: 1753
Registered: 27-09-2011
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