Re: Problem setting up an Online Number

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Problem setting up an Online Number

I've tried to order an online number. About 1 hour later I received the message "Unfortunately, we can't set up an Online Number for you in Germany." Since my paypall account has already been charged and the amount has not been yet refunden I dont know what to do in the next step. Is there any hotline I can adress to?

 

Joanna_M
Staff Moderator

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Hi,
You can request a refund as shown in this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!

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Greekexports
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Message 1 of 6 (530 Views)

Re: Problem setting up an Online Number

Hallo,
you need to have a valid german residence address to apply for a german Online number. The reason your order has not been refunded yet is because you have the possibility to correct the address you've given and resubmit it. Please check your web account page to do so: www.skype.com/go/myaccount

Keep your Skype up to date
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Claudius
Community Manager
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Message 2 of 6 (522 Views)

Re: Problem setting up an Online Number

I have paid for unlimited free calling and I now need a telephone number please.

Kind regards,

Christian

TQFLRU
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Message 3 of 6 (515 Views)

Re: Problem setting up an Online Number

Thank your for your reply.

 

Since I will not need the online number anymore, could you please tell me what to do in oder to cancel the order completly and get a refund.

Greekexports
Novel Adventurer
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Registered: 23-04-2012
Message 4 of 6 (498 Views)

Re: Problem setting up an Online Number

Hi,
You can request a refund as shown in this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!

Please send private messages only upon request.
Joanna_M
Staff Moderator
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Message 5 of 6 (493 Views)

Re: Problem setting up an Online Number

It helped indeed Joanna_M. Thanx a lot.
Greekexports
Novel Adventurer
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Registered: 23-04-2012
Message 6 of 6 (489 Views)
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