Re: Problem setting up an Online Number

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Accepted Solution

Problem setting up an Online Number

I've tried to order an online number. About 1 hour later I received the message "Unfortunately, we can't set up an Online Number for you in Germany." Since my paypall account has already been charged and the amount has not been yet refunden I dont know what to do in the next step. Is there any hotline I can adress to?

 

Accepted Solution

by Joanna_M
Hi,
You can request a refund as shown in this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!
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Greekexports
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Registered: 23-04-2012
Message 1 of 6 (507 Views)

Re: Problem setting up an Online Number

Hallo,
you need to have a valid german residence address to apply for a german Online number. The reason your order has not been refunded yet is because you have the possibility to correct the address you've given and resubmit it. Please check your web account page to do so: www.skype.com/go/myaccount

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Claudius
Community Manager
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Message 2 of 6 (499 Views)

Re: Problem setting up an Online Number

I have paid for unlimited free calling and I now need a telephone number please.

Kind regards,

Christian

TQFLRU
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Message 3 of 6 (492 Views)

Re: Problem setting up an Online Number

Thank your for your reply.

 

Since I will not need the online number anymore, could you please tell me what to do in oder to cancel the order completly and get a refund.

Greekexports
Novel Adventurer
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Posts: 3
Registered: 23-04-2012
Message 4 of 6 (475 Views)

Re: Problem setting up an Online Number

Hi,
You can request a refund as shown in this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!

If I helped you, please help me and give Kudos ↘. If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!

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Joanna_M
Staff Moderator
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Message 5 of 6 (470 Views)

Re: Problem setting up an Online Number

It helped indeed Joanna_M. Thanx a lot.
Greekexports
Novel Adventurer
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Posts: 3
Registered: 23-04-2012
Message 6 of 6 (466 Views)
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