Paid for a subscription but cannot receive calls

[joellembaugher]

My year subscription was ending, so I renewed with a one month unlimited world. It shows the payment was delivered. I have logged out of my account and back in like was suggested on the website. People from landlines and cell phones cannot call my number. I can call out to cell phones and landlines, but when they try to call me, they get a busy signal or the call will not go through. I had no trouble with my previous subscription, so I don't understand what's going on.

I use my Skype for work, so am in a bit of a quandry because my clients cannot reach me if there is a problem.

Please help!
Thanks,

[NormanM Moderator]

Hello,

Do you mean an Online#?

To receive calls you require an Online#.

A Call Plan subscription will allow you to make calls - not receive them.

If your issue is with an Online # make sure it is activated.

If it is first check that your privacy settings are set to ''Allow calls from anyone''. Then change them to "Allow SkypeIn calls from "Only people from my Contacts List". Save and wait for 5 minutes. Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes. Log out from your Skype account and log back in.

Moved.