Online Number Shows Up As Anonymous on People's Caller IDs

[fighterxmusic]

I've had my online number for over a year and it has correctly showed up on people's caller ids. For the past week when I've called people, they've received a completely different number than my actual online number I pay for, or my number comes up as anonymous on their caller IDs. Please help. Thank you.

[DavideMason]

me too!!

[wd9ewk]

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fighterxmusic wrote:

I've had my online number for over a year and it has correctly showed up on people's caller ids. For the past week when I've called people, they've received a completely different number than my actual online number I pay for, or my number comes up as anonymous on their caller IDs. Please help. Thank you.

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You don't mention what country and city/area code your number is from. 

It sounds like you should take the "Support" link near the top of this page and file a request with Skype Customer Support.  It is possible there are problems with the phone carrier that connects your calls from Skype to those numbers, something that would be out of Skype's control.  Support people may monitor these community forums, but that's not guaranteed. 

Good luck!

[Chi2]

I have exactly the same problem.

It shows up as a different number now, just within the last week.

Please address this Skype Support!

[Chi2]

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wd9ewk wrote:

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 take the "Support" link near the top of this page and file a request with Skype Customer Support.

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 How do I do that?

The Support link does not take me anywhere.

Could you post the address for addressing Skype Customer Support directly?

Thanks!

[Chi2]

(I should note from the start, I am using Skype for Mac version 2.8.0.866.

       It is the newest version that I find acceptable.)

Hi Folks,

This is what fixed the problem for me:

(Leonei was the Skype Tech, on Support Live Chat)
https://skype.ehosts.net/netagent/cimlogin.aspx?questid=1A3CBAC3-ABDA-4CAE-A1F4-FB3657CC9D74&portid=...


On your homepage, please click on Call Phones on the option tab below.

19:16:23 Leoneil B. says,
Do you see your call history below?

19:16:44
I see "Your recent calls"

19:16:53 Leoneil B. says,
Alright.
Then below that, do you see an option for your caller ID?

19:17:00
Yes

19:17:30 Leoneil B. says,
What does it say?

19:17:53
Set up a Call Identification

19:18:13 Leoneil B. says,
Cool. Please click on it.
Then follow the process and put your Online Number.
I just need you to Enable it again.

19:19:07
It's not been setup before.

19:19:23 Leoneil B. says,
Oh, I see.

19:19:55
I have typed in the correct country and number.
This is the result:
"The mobile phone number that you entered is incorrect, please try again."
It won't accept my Skype number.

19:28:38
In the original window-
There is a selection for a Pre-saved number.
But I have no pre-saved number.

19:29:23 Leoneil B. says,
Can you click that option.

19:29:30
Yes
Ok. That came up with my actual Skype number. I verified that.
"Display this number when I call phones"
(It showed my number)

19:32:37 Leoneil B. says,
Since you've just set it up today, it might take 24 hours before it will be totally activated.

19:32:45
Bingo! It's back to working properly!
Thanks very much for your help!

19:32:57 Leoneil B. says,
Cool.

[Rico_Suave]

Thanks for providing the link and the helpful info. 

[Chi2]

Sure thing!

Wish I'd have had it last month!

  Would have saved me hours of wasted time.

It's very good, when someone figures out one of these problems-

  to post the solution.

Have fun!