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Re: Online Number Canada
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08-07-2012 01:51
I have read this long chain of blogs on this topic and my frustration is with Skype for simply not describing the problem in Canada in Skype's extensive HELP sections. For whatever reason Skype is blocked from solving this problem, so why not tell us?
Re: Online Number Canada
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15-07-2012 09:25
I have two online numbers from Japan. However i cannot display the same as my caller Identification Number while making calls.
I hope that can be resolved.
I have multiple numbers which i can display however from Japan and Romania.
Kindly help.
Regards
HG wrote:Canada is NOT listed the ONLINE NUMBER COUNTRY LIST? Why? Please help! Thank you.
Australia
Mexico
Chile
Netherlands
Denmark
New Zealand
Estonia
Poland
Finland
Romania
France
South Africa
Germany
Korea, South
Hong Kong S.A.R., China
Sweden
Hungary
Switzerland
Ireland
United Kingdom
Japan
United States
Malta
HG wrote:Canada is NOT listed the ONLINE NUMBER COUNTRY LIST? Why? Please help! Thank you.
Australia
Mexico
Chile
Netherlands
Denmark
New Zealand
Estonia
Poland
Finland
Romania
France
South Africa
Germany
Korea, South
Hong Kong S.A.R., China
Sweden
Hungary
Switzerland
Ireland
United Kingdom
Japan
United States
Malta
Re: Online Number Canada
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17-07-2012 18:53
karthikrupakula wrote:I have two online numbers from Japan. However i cannot display the same as my caller Identification Number while making calls.
I hope that can be resolved.
I have multiple numbers which i can display however from Japan and Romania.
I don't know if it is a limitation by Skype's Japanese partner who provides the Online Numbers or Japanese laws/regulations, but Japanese Online Numbers are not permitted to be used as Caller ID when calling from Skype. Online Numbers from a few countries (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), or mobile numbers from most countries (excluding Japan and Mexico), can be used as Caller ID.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.
Re: Online Number Canada
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02-08-2012 19:28
Hi Guys, I'm new in this forum but I need to tell you something that you're all missing.
If you live in Canada like me, and have family in other countries like, YOU DONT NEED A CANADIAN ONLINE NUMBER, you can use a number from any country! de person who is calling you is gonna pay the rate for that country. I live in Toronto but I'm gonna have a EEUU ONLINE NUMBER. So when my family calls me they're gonna have to pay as if they are calling to EEUU but I will be picking up the call here in Canada. It doesnt matter where you are, you just need to say which country you PREFER for you number. It's explained here https://support.skype.com/en/faq/FA256/how-do-i-se
I hope this helps!![]()
Re: Online Number Canada
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02-08-2012 19:57
mariii wrote:Hi Guys, I'm new in this forum but I need to tell you something that you're all missing.
If you live in Canada like me, and have family in other countries like, YOU DONT NEED A CANADIAN ONLINE NUMBER, you can use a number from any country! de person who is calling you is gonna pay the rate for that country. I live in Toronto but I'm gonna have a EEUU ONLINE NUMBER. So when my family calls me they're gonna have to pay as if they are calling to EEUU but I will be picking up the call here in Canada. It doesnt matter where you are, you just need to say which country you PREFER for you number. It's explained here https://support.skype.com/en/faq/FA256/how-do-i-se
t-up-my-online-number?frompage=search&q=online+num ...
I hope this helps!
You are correct. Skype users in Canada can purchase a US-based Online Number if they want to. The main problem for the Canadian users is a simple one - they would like an Online Number in Canada, just like Skype users in the US, UK, and a couple of dozen other countries can do right now in their respective countries. They do not want their friends/family/contacts in Canada to make an international call to the USA in order to reach them. Unfortunately, the situation relates to Skype's general policy of not connecting callers to emergency-service numbers like 911 in Canada.
In Canada, the Canadian Radio-television and Telecommunications Commission (CRTC) requires providers of telephone services in Canada to connect callers to the 911 emergency number. This has been mentioned in many discussion threads here on Skype's forum. For the countries where Skype currently offers Online Numbers, connecting callers to emergency-service numbers is not generally required (Skype is now doing this in Australia and the UK when using certain Skype software or compatible telephones). One side (Skype) or the other (Canadian government) would need to make a change to clear this up, and nobody is moving from their current positions. Until something changes, Skype won't offer Online Numbers in Canada.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.
Re: Online Number Canada/NZ number
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30-08-2012 18:44
There are some area codes which do not support SMS through Virtufon unfortunately. It's incredibly annoying. I spoke to Virtufon's tech support who have said they have tried for a long time now to get it resolved with Skype (he says it's NOT a telco problem, but an issue with Skype's gateway), and unfortunately he said it went nowhere.
Just for my own interest, I raised the issue with Skype's online tech support myself and it was a complete waste of time / exercise in frustration. It took, and I'm not exagerrating here, 40 minutes for the agent to understand the problem and I'm still not sure he got it (siginificant language barrier, totally ridiculous).
So... yeah, don't invest too much effort trying.
Re: Online Number Canada
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03-09-2012 16:24
This doesn't make sense. Skype offers unlimited calling OUT to the US and Canada. So, as a phone service, skype permits users to call anyone in North America EXCEPT 9-11... and there is no issue with the provision of the service.
With a Skype IN Canadian number, someone - anyone - calls a number to talk to the user. The User doesn't actually have the ability to access this number to call out to any degree that differs from the plan above, so why would the inability to call 9-11 even be considered? With the Skype IN number they actually can't call ANYONE, 9-11 included!
I think the CRTC thing is a joke reason... Certainly a flaw in logic that could be challenged to CRTC if it is an actual issue. Because it's illogical and, infact, impossible. Whatever CRTC regulations stipulate 9-11 access can't be applicable for a number that only operates one way and, in this case, into the user.
Re: Online Number Canada
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03-09-2012 18:04
theodoricnowak wrote:This doesn't make sense. Skype offers unlimited calling OUT to the US and Canada. So, as a phone service, skype permits users to call anyone in North America EXCEPT 9-11... and there is no issue with the provision of the service.
With a Skype IN Canadian number, someone - anyone - calls a number to talk to the user. The User doesn't actually have the ability to access this number to call out to any degree that differs from the plan above, so why would the inability to call 9-11 even be considered? With the Skype IN number they actually can't call ANYONE, 9-11 included!
I think the CRTC thing is a joke reason... Certainly a flaw in logic that could be challenged to CRTC if it is an actual issue. Because it's illogical and, infact, impossible. Whatever CRTC regulations stipulate 9-11 access can't be applicable for a number that only operates one way and, in this case, into the user.
You are correct. Skype users can already call Canadian numbers, without the ability to connect to a Canadian emergency-services (911) number. But as long as the CRTC has its interpretation of current laws and regulations, or Skype doesn't relent and provide another narrow exception for calling 911 in Canada (it now allows for access to the 999 number in the UK or 000 in Australia, under certain conditions), the situation won't change. It appears to be a flaw in their logic, but who said governments always operate with logic?
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.
Re: Online Number Canada
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03-09-2012 18:56
It is obviously not Skype's fault; do you think that, with these numbers available in all other countries, that Skype has some 'thing' with Canada and decided to deny this to Canadians? No of course not; the reason lies within the regulations at the CRTC or whatever it is; and something to do with callers being unable to use that number for Emergency calls. If I am wrong, or got something a little bit wrong, and if you know, go ahead and correct this.
Re: Online Number Canada
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03-09-2012 20:16
I don't think it's so obvious that it's not Skype's fault. The letter below can be found on another thread. If Skype can satisfy CRTC's requirements regarding calls that go out from users, I don't see how they could not satisfy the requirements regarding calls coming in - when in fact in these situations 9-11 issues are not a concern (if some person is dialing a Skype users number, they're obviously not dialling 911!)
What you will notice is that calls coming into Canada are not routed through a local canadian number. Calls coming into Canada through Skype come in through the US. This would seem to be financially non-sensical, but I suspect it's not. "enter"[ing] into a business relationship with a Canadian carrier" is probably more expensive than going through an American carrier that does high volumes of business with Canada and has an existing contract.
I would suggest that the answer to this thread is that:
1) Skype could offer an online Canadian number service, but does not currently have a licence to do so.
2) That Canadian regulations make this service cost-prohibative such that Skype cannot competitively offer an Online Canadian number in Canada's current regulatory environment.
3) Should these regulations change or should a Canadian carrier partner, as necessary, at a reasonable rate, Skype will attempt to provide Online Canadian numbers to their valued customers. ![]()
-------------------
Dear Ms. T:
Thank you for taking the time to contact the CRTC regarding the availability of Skype in Canada.
The CRTC is not directly involved in regulating the services provided by Skype. Wireless, long distance and internet services are competitive services. These services are subject to very limited CRTC regulation. The Commission does not regulate their rates, quality or provision of service, or their business practices.
Skype is a software application that allows its users to make telephone calls over the Internet. Its users download its software and connect with other Skype users who have also downloaded its software for internet voice and video conversations. This "peer-to-peer" communication falls outside of the regulatory authority of the CRTC.
To the extent that Skype interconnects with the Public Switched Telephone Network in Canada – that is to say, it connects with other telephone numbers whose users have not downloaded the Skype software – Skype has certain obligations. Skype would be required to register with the CRTC; enter into a business relationship with a Canadian carrier to obtain interconnection to the Public Switched Telephone Network; and, as a matter of public safety, Skype would need to ensure that calls made to 911 are completed through 911 call centres, also known as the Public Safety Answering Point (PSAP). As in the case of numerous other competitive service providers in Canada, it is a business decision of Skype, if it chooses to meet these obligations and offer such a service in Canada.
Recently, certain smartphones have permitted Skype's software application to be downloaded to offer a wireless service in Wi-Fi hotspots. This is a matter of private contractual negotiation between Skype, the handset manufacturers and the wireless carriers providing the service.
For more information about the services offered by Skype, or its availability with your service provider, you should contact Skype and your service provider. If you make Skype aware of your desire for its services it may keep this in mind when it is assessing its business decisions as to the types of services it will make available.
Yours truly,
Chantal Proulx
CRTC Client Services
1-877-249-2782 /télécopieur/facsimile 819-994-0218
Conseil de la radiodiffusion et des télécommunications canadiennes / Ottawa, Ontario K1A 0N2
Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2
Gouvernement du Canada / Government of Canada
