Busy online number

[bbarros1110]

I have had this online number for a while now, everything seemed ok until about a week ago when my family tries to call me from brazil and all they get is a busy signal. For a week or so, they are getting a busy signal. I can place calls without a problem. What is going on please?

[Lore_oy]

Hi, I'm having the same problem with a number in Chile.  Just got the number today and my family is getting the busy signal.  Does someone know what the problem is? thanks!

[NormanM Moderator]

First check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.

[ggejman]

I tried that and keep having the same problem. I have an online number in Chile and I'm calling myself from our office phone.

[NormanM Moderator]

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ggejman wrote:

I tried that and keep having the same problem.

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Please file here:

 https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

[duendetico]

I didn't do that exactly, because on Mac newest Skype version there are different options, but I just played with those privacy settings and finally got it accept calls. Thanks!