Re: Australian mobile operators are blocking acces...

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Re: Australian mobile operators are blocking access to Skype Numbers?


sclepj wrote:
Have to say I resolved this in the end with nothing more simple than logging out and re-logging in again :happy: Felt a tad foolish but hey hi we live and learn! :happy:

Well you are the only one that solved this issue that easily!  I had skype online last thurday logged into my computer for 2 hours.  This is a telco issue

support.lsa
Routine Adventurer
Kudos: 7
Posts: 15
Registered: 08-12-2013
Message 11 of 19 (648 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

Hi all there are two posts going on in skype about this issue.  I was the one who posted complaint onto Telstra crowd support originally.

 

See other post called SKYPE NUMBER NOT WORKING sort by date.

 

I am a skype business/Premium client, and we also have telstra business services as well.  We have been in contact with both of them

 

As of 15 minutes ago the skype numbers can be called again... sometimes.. it is working then it isnt'

 

I can't help but think this is Telstra's fault, but Skype isnt' doing themselves any favours with their rubbish support.  We had this issue escalated 8 days ago with a promise of a response within 72 hours.    The core rule of support is, even if you dont' have an answer you still contact the person and tell them you are working on it!  Skype have been telling my my issue was only escalated the day before for 8 days, which is not only poor support but a blatant lie.

 

I wanted to swap out of skype due to this... but be damned if Telstra will get my business now.

 

I hope it comes up permanently soon.

 

support.lsa
Routine Adventurer
Kudos: 7
Posts: 15
Registered: 08-12-2013
Message 12 of 19 (645 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

I can also confirm that it seems to be up an working again - just tried a few times - so far so good, but it  needs to work all the time - agree

nidor
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 11-12-2013
Message 13 of 19 (640 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

Land Lines still commonly getting intermitent busy signal on skype number as of 13/12/2013 1:58pm 

support.lsa
Routine Adventurer
Kudos: 7
Posts: 15
Registered: 08-12-2013
Message 14 of 19 (636 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

I only needed the Skype number to forward calls to (and pickup Skype v-mail) whilst I was overseas for 3 weeks in Nov, have to say after that I have not had use of it but happy to have a test from Voda, Optus & Telstra mobiles and I will report back if any issues...

sclepj
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 11-10-2013
Message 15 of 19 (633 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

Seems to be working again for me also. Thanks for letting everyone know support.lsa, I havn't heard anything from Skype or Telstra about the issue been fixed. I'll continue to try and find out from Telstra what actually happen and if I do, I'll post it here.

Badaxe
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 11-12-2013
Message 16 of 19 (624 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

Telstra advised that Skype had changed carriers and there had been an issue with the transfer that affected some services.  namely telstra phones not being able to contact skype numbers.

 

it seems to be fixed now.  Telstra contacted us several times to test the connection and it now works.

 

 

support.lsa
Routine Adventurer
Kudos: 7
Posts: 15
Registered: 08-12-2013
Message 17 of 19 (541 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

Since 15 December 2013, I have been unable to send sms messages from Skype to Optus Mobiles,  however, there is no problem sending sms messages to Telstra mobiles.

 

Has this been an issue for anyone? I have had no success with Optus, and i cannot get hold of a contact at Skype. This problem persists today from another Skype user trying to send sms messages to other Optus mobiles.

OmegaGold
Casual Tourist
Kudos: 0
Posts: 1
Registered: 25-04-2012
Message 18 of 19 (531 Views)

Re: Australian mobile operators are blocking access to Skype Numbers?

I have had the same thing happen to me. Only sms sent to Optus phones won't go through after saying they have been delivered and I have been charged for it also. All other mobiles get my sms immediately.

 

I have been on Skype Support Chat and they have sent me an email to reply to with more detailed info as it was not able to be resolved. Lets see where that goes. It seems like a pretty major issue that they are not aware of.

 

pseudosolo
Casual Tourist
Kudos: 0
Posts: 1
Registered: 25-12-2013
Message 19 of 19 (369 Views)
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