Hi to all
I am an free skype user many years ago. I never bought credits and i never set a paypal account. Today it came at my skype home the following notification
After few seconds this
after that i suspected that something weird happened and i went to my account to change my password. But until i changed i saw that was an unknown paypal account where buy credits and someone made calls (not me) to pakistan. I believe that these calls and ofcourse all this situation is fake because the times are not followed.
Please have a look to my history call and you will understand what i am talking about
I am waiting for your comments
P.S. I would appreciate an official answer
Thank you in advance.
This appears to be a rare occasion in that your account was compromised and abused, however as you report you have no payment methods on file, you suffered no financial loss. However, I still urge caution: while you may have taken the proactive measure of changing your Skype account password, the hacker still had access to your personal details. Therefore, I recommend changing the password of your registered e-mail address as well.
This FAQ article related to compromised accounts may provide insight:
I also suggest that you perform a routine maintenance cycle on your computer, ensuring all updates and patches are installed, as well as running your preferred anti-virus/malware/spyware program using the latest virus signature files available.
Please feel free to report this incident to Skype Customer Service: https://support.skype.com/en/faq/FA1170/how-can-i-
Thank you for your answer. Not only i haven't had financial loss but i have benefits some euros that remaining at my account after I changing my password immediately . But I still have the following questions, how is possible for example a duration call to be 24 minutes and the same time, the starting time of the next call to be after 2 minutes and also who loses and who gained from these calls. Also I don't believe that something goes wrong with my computer because i have all the necessary protections. I believe that someone cheated the skype from inside of the company.
My protest is that the "Auto-Recharge" is unacceptable for all, even if it is disabled. How the skype has the right to do something like that. This is the reason that I will never proceed to purchase credits.
I am NOT happy to inform you that for me the issue ends here. If the skype have no problem with this it's ok also for me. I'll not do something else.
31-08-2012 18:03 - edited 31-08-2012 18:17
Thank you for your letter.
who loses and who gained from these calls.
It appears the hacker accessed PayPal and set up an account using a Skype user name. Yours is a rare and indeed uncommon circumstance where only your account was used, as opposed to being abused, by the hacker. The accountholder whose payment method was compromised is the loser. The hacker gains via stealing.
Also I don't believe that something goes wrong with my computer because i have all the necessary protections.
I am happy - in fact, delighted - to hear your report! Unfortunately, according to a Skype survey, the majority of computer users are not as vigilent. Please see this ...
I believe that someone cheated the skype from inside of the company.
I am not in a position to substantiate this.
My protest is that the "Auto-Recharge" is unacceptable for all, even if it is disabled. How the skype has the right to do something like that.
Skype does not do this; only a user can do this. In your particular set of circumstances, apparently the hacker activated auto-recharge. I recommend disabling it, and re-setting your password once again.
With best regards,