I received a recorded automated message that my computer protection service was below par and was asked to go to an address (which I see I am not supposed to give out) .... I assume this is a scam as I have a good system (thanks to my nerdy child). This is the first of its kind I have received .... is it common?
Hi, tufterese, and welcome to the Community!
Confirming your suspicions are correct: these are scamming and phishing attempts, and that unfortunately many variations and mutations are floating around "out there."
My nerdy child did not realise that these annoyances can be avoided by "locking down" your account/profile (privacy settings, audio call and video call) such that you receive calls/IM's from people on your contact list only. Doing so makes you invisible to these malcontents even though true friends, family, and colleagues will not be able to find you easily on Skype, either. Please do remember to Save your settings (the Save button appears at the lower right corner) before you exit each screen or window, otherwise your settings will not be applied to or remembered by your account.
Update! In my instruction on how to contact Skype Customer Service , the blue "Send" button has been replaced with a green Next button; to file a request via e-mail, click "Send."
Online Safety Tip: Do not accept contact invitations from anyone whom you do not know.
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