Unauthorised calls made from my account

[ShaneT]

Hi guys,

Today I noticed that I have less credit than I should so I checked by call history and found that there are several unauthorized calls to China made from March 08 2012 to March 11 2012. And I also noticed that a contact has been added to the contact list.

I have two different and anti-virus programs and proteced by firewall software in my computer. It is scanned daily for any security issues.

Could you please investigate how this contact has been added to the list and who made those calls? I took a screenshot, removed the contact and changed the password.

Thanks in advance.

Cheers,

Shane

[ShaneT]

I just changed my password and then login back and the language is changed to different language Madarin / catanese.... 

How is that possible? Maybe someone else account got linked to my account? 

Cheers,

Shane

[ShaneT]

It was actually changed to Korean.... This is weird... seriously...
I changed it back to English...

[KuzanagiKyo]

I have the same problem with you and I can't login my account. Have any idea to solve the problem?

[NormanM Moderator]

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ShaneT wrote:
It was actually changed to Korean.... This is weird... seriously...

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Your account has been hacked.

Please file here:

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

[NormanM Moderator]

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KuzanagiKyo wrote:
Have any idea to solve the problem?

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See above

[ShaneT]

Thanks Norman.

I just submitted a support ticket.

Thanks again.

Cheers,

Shane

[ShaneT]

Just an update.

I recieved a reply from support with the link to live chat so I tried the live chat to solve this issue. It seems that Skype can't anything with your account getting hacked.

* The support only locked my account so no one can make payment... I unlocked it by contacting the support.

* Can't refund anything... They said contact Paypal... How can I contact Paypal for poor security in Skype... and also I recharged the credit few months ago. Luckily only 4$ were used...

I will stop using Skype paid service from now on....

Cheers,

Shane

[docmel]

Same thing happended here - just lost £10 to calls made to Indian numbers

[Primemover]

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docmel wrote:
Same thing happended here - just lost £10 to calls made to Indian numbers

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Suggestions on how to handle “Hacked Skype Accounts”