Someone keeps signing up to Skype using my email address. Help! [ Edited ]

[kaaserpent]

I have a three-letter email address at yahoo.com. I am constantly getting notices from Skype that someone has registered an account using that email. It is not me that is doing it. But for some reason, Skype takes any old address you give it when you sign up for an account. There is apparently no verification. There is no 'we're sending you an email with a link, click it and we'll activate your account.' Nothing. As a result, my yahoo.com email account has about 6 accounts associated with it. There's no way to delete an account. The only thing I can do is tell Skype I have forgotten my password, change the password, then remove my email from the accounts. I have to do this one by one, and apparently Skype only allows three password changes in a 24-hour period.

Is there anyone out there who can help me with this problem? I'm so tired of having to deal with this.

I have a Skype account. I created an email JUST for that, and it is NOT my yahoo.com email address. All I want is some way to tell Skype not to keep letting people use my email address to register for Skype.

[erererer2610]

This account has the same problem.

Someone registered it with my mail address.

I didn't get any notification by Email.

Hijacking? Maybe.

Poor security? Absolutely.

Customer support? We don't need no stinkin' customer support!

If only that were true.

In any case, I reset the password, so the whatever that claims to be in Brazil is out of luck.

PS: I only found out when I lost my password.

Thanks, Skype

(or is that "Thanks, Bill"?)

PPS: Amazing... 'Skype' is not recognized by the spell-checker!

[Primemover]

you can contact the customer service and request to unlink the remaing accounts with your email address, and asked them if it is possible to restrict others from using that email address (not really sure if such is possible).

[erererer2610]

@Primemover

Doh! 

There are at least two of us to whom a way to contact customer support is not readily apparent. The post would have been useful if you'd solved that one.

Let me paraphrase your reply:

"I'll ignore the fact that you can't contact customer support, but that's what you should do to ask them to do something which I don't know if it's possible."

Thanks for the BIG help. 

[TheUberOverLord]

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erererer2610 wrote:

@Primemover

Doh! 

There are at least two of us to whom a way to contact customer support is not readily apparent. The post would have been useful if you'd solved that one.

Let me paraphrase your reply:

"I'll ignore the fact that you can't contact customer support, but that's what you should do to ask them to do something which I don't know if it's possible."

Thanks for the BIG help. 

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Please see this, if it does not help contacting customer service, please post back here:

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

[kaaserpent]

UberOverlord, I HAVE done that. Repeatedly and often. And each time, I get back a "Sure, okay, we'll remove that" response, often days after I sent it. And the accounts either come RIGHT back or are never deleted, it's hard to tell. Clearly, someone at Skype doesn't care whether their users are causing spam on innocent bystanders' emails.

When I said 'no way to contact customer support, apparently,' I was referring to the frustration that I encountered as a non-Skype user the last time I tried to get all these accounts removed. No one appears to be listening. They just let the same issue turn up again and again and again.

Here's the last response I received nearly a year ago when I asked them the same EXACT question, and asked them to make sure my yahoo.com account was never registered again:

My request, which shows my frustration:

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My email address is 'XXX@yahoo.com' All of the accounts associated with that email are INVALID because they were created without my permission.

Remove them and PLEASE block 'XXX@yahoo.com' from EVER creating another account.

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Their response:

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Than you for contacting Skype Customer Service.

We are sorry to hear that you having such difficulties with Skype.

We have found the Skype account linked to your email and we can confirm that the Skype account has now been cancelled in accordance with your request.

Although this action is immediate, it may take up to two weeks for the Skype profile to disappear completely from the peer to peer network, meaning that the details may still appear in the search directory during this time. Unfortunately this is a technical delay which is out of Skype’s control.

We apologize for the inconvenience that this cause you.

Best regards,

[Name withheld]

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My hope is that they read this or that one of you super-users in the forums will be able to get through to them the sense of frustration that this causes. It is not that hard to simply ask for email account verification. A lot of places do it. Why doesn't Skype?

[erererer2610]

At least you clarified the contact procedure.
Thanks

[joelkeller55]

Amen! Very frustrating. I don't believe a Support or Customer Service Department exists. It's all set up to take my money, but when there's a problem...or even a simple question...there is not a REAL PERSON to ask. Not good enough, Skype.