I was charged EU 50 6 times on 2 days - Aug 22 & Sep 1 - totally amounting to 300 EU.
However, I did not initiate these transactions.
I got emails in Chinese saying that my account was charged and then another email later saying my account was charged by mistake and everything is reverted.
So I didn't bother to look at my back statements till I get my bill and I'm charged for those transactions by Skype.
I talked to a Skype customer service agent yesterday and he quoted ToS to me saying it's not Skype's problem - my account got hacked because of my carelessness - not having my PC secured.
That's absurd - my devices are all secure and I'm sure there's a problem with Skype.
I need an explanation and a compensation for this.
Unfortunately, the use of password crackers and hacking is on the rise. None of us is immune. Please do change your account passwords if you have not already done so:
- Skype account
- Payment method on file
- PayPal, if applicable
- Registered e-mail address on file
I would still recommend running your preferred anti-virus/malware/spyware program using the latest virus signature files as a proactive measure.
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Good reads: Devise good passwords, stop password attacks
and basic rules for online safety.
One more! David Pogue's How To Get Hacked in 5 Exciting Steps.
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