Skype Account Hacked, Poor Support, No Refund

[rupesh2011]

I also faced this problem and to mwhom and how to do complain pl. explain to me.

yesterday on 20th feb 30$ used from my acocunt for calling to indonesia and this is not done by me and auto recharge activated in my account on 19th feb and 30$ recharge done.

so pl. cnfirm what to do for the same. How to trust on skype and what is is privacy level for the credit card information etc. now i lost 30$ from my card so pl. suggest what to do for the same. and where to do complain

[bryneglwys]

I ma sorry you have had problems. I complained via their website to Customer Services. I also changed my password and removed my credit card details. I have also reported the matter to my bank. I have received a full refund from Skype. I hope this helps. They try to blame the insecurity of your system but mine is secure. The fault was at their end.

[ckmaverick]

In addition to my previous post, I have to say that after initial resistance, Skype has agreed to refund the credits that I lost through fraudulent calls, much to their credit! It was a small amount but this gesture is appreciated.

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ckmaverick wrote:

I have also been hacked today. My email address was changed, then I cannot log in to my account. I know about it when Skype sent an automated email telling me that my email has been changed to one with a domain name in Taiwan.

I informed Skype about it, and only then did they block my account. But it was already too late. The hackers emptied my account of my credit by calling two mobile telephone numbers in Taiwan.

In the end, I managed to reinstate my account, but Skype has refused to refund my credit.

I'm an above average computer user (I would use expert but people might disagree) - I have antivirus, Spybot, run Malwarebytes' A-Malware regularly, firewall installed. But cannot figure out how my Skype account has been hacked (the password was alpha numeric, not just a simple one word). This was similar to my experience when my Itunes accont was hacked.

Since this episode, I have changed my password to one containing alpha numeric, capitalised letters, and non-alpha numeric characters. (honestly, I do think that the type of password matters in that the hackers trying to use a brute-force type program to hack into my account would not be successful - it would take them years and Skype would detect multiple login failures. In any case, Skype trying to put the blame on me is a cop-out).

I NOW have serious reservations about using SKype and buy any credits ever in the future.

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[padeakin]

Same problem - 

My Skype account was hacked.
I was a regular user of Skype, very happy to phone the UK from Thailand for only a few pence, until someone accessed my account and used all my credit.
I can see that someone used all my credit to phone numbers in Africa, so I contactred Skype, Skype customer services would only confirm that my account had been accessed, they would not give any information as to; who? when? where? hiding behind the data protection act, "we cannot disclose this information". I cannot find any security problems on my computer from which I used Skype. I have a strong password.  Internet searches revaeal a number of people that have had the same problem, so I suspect the secutrity breach happened at the Skype servers, (IE. someone accessed their database). 
They will not refund my credit, or give any information, so I am no longer a Skype customer, and am warning others about Skype. Any recomendations of a more secure alternative?

[Ron_1]

My account was just hacked and a call was made to a cell phone in Indonesia. The hacker changed my account to auto-refill and tried twice to charge my card. But, my card had changed and their recharge was rejected, so I only had to pay for the one call.

I had a live text conversation with Skype and the main thing they said was that I am responsible for the security lapse and that they will not refund a single cent!

I do not want to store my current credit card on Skype anymore. Can you wonder why?

[twitnip]

Yeah the same thing just happened to me. I know theres no virus and I know my details were not compromised. One hour of calls, which I will list here: (Baring in mind I only contact numbers in China)

As you can see below its evident that an automated bot did a random hack on skype and got my details then proceeded to call Pakistan for exactly one hour then it deleted itself (these were the only calls I made this month). This can only be a Skype problem because their is no other explanation as to how my details were exposed.

The help and support IM system at least gave a personal touch to telling me we don't care and were not going to help you with a refund. They even admitted I was hacked just wouldn't accept responsibility for having poor security architecture.

I suggest only using pay as you go until they fix this. (fortunately no one was at home in Pakistan during this hour so I only lost about £

[edited for privacy]

[wheatbenley]

My account was hacked...I believe. I received an e-mail change notification (that I didn't do). Somehow I was able to log in, change my e-mail back and change my password. I did get a $25 charge that I didn't add that was done through PayPal.

I want the added credit removed and the money back (though I removed my PayPal account with Skype to keep this from happening again). Why can't I just talk to someone over the phone? Quite frustrating. The customer support seems essentially useless.

[gaillimhabu]

My account got hacked again. This is the second time now and the only advice I got the first time by support was to change my password.

I found out when I got an email on March 31st that my currency was converted from EUR to JPY. This seemed odd so I checked my account. I apparently made four calls to Egypt and United Arab Emirates on March 21st at a total cost close to €11.

What do I do next apart from changing my password again?

[tigrente]

My account was hacked today.  Calls to cell phones in Egypt and Indonesia.  This is obvious fraud, apart from anything in my account history.  They turned off my outbound calling, and asked me to resolve the charges through my credit card company.  This is surprising because chargebacks are not something you want to encourage as a merchant or service provider.    

Updated:  Skype turned off my automatic renewals and refunded me for the illegitmate charges.  Because they cancelled the renewals before they went through, I don't need to do a notary or file a bunch of credit card fraud forms.   Saved in the nick of time -- thanks!   The $75 in fraudlulent charges is nothing compared to the time and expense it would have taken to clear up chargebacks.

[burns]

HI,

  I am not sure who to report this to.  Someone used my e-mail address to open an account.  I used a different e-mail address to open an account to try and report it.  It is late and I am not seeing an obvious place to enter my trouble, so I am hoping by entering it here, some can reply and help me.

Thanks