How to delete personal information in my profile?

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How to delete personal information in my profile?

In frequently asked questions, it says I can delete personal information in my profile. But it's not doing it. I.e., I edit/delete the information, and hit save, but the information is not deleted. Please help me with this, thanks!

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Matt_Army45
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Re: How to delete personal information in my profile?

Hi, Matt_Army45, and welcome to the Community,

 

Please try this: access your profile on your computer from within the Skype client software, not the website.  In the Windows version, to do this: Skype -> Profile -> Edit your profile.

 

Regards,

Elaine

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Elaine
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Re: How to delete personal information in my profile?

I do not wish to download the Skype software.

Someone used my e-mail address and created a Skype account with it. Now I am trying to delete this account. Of course I see that accounts cannot be deleted. So I'm just trying to delete the personal information in my profile.

I am not happy that Skype can let this happen. And that's putting it kindly. :mad::(n):

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Matt_Army45
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Message 3 of 4 (545 Views)

Re: How to delete personal information in my profile?

Hi, Matt_Army45,

 

If you had said so in the first place, I would have replied with a very different response!  :sad:

 

Please make your request to Skype Customer Service directly.  The Skype website indeed limits what information can be removed.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service    Skip past Step 2 of the instruction where various information will appear for your review and proceed to Step 3, Continue Support Request.

 

I would also highly recommend you change the password for your e-mail account if you have not already done so.

 

Best regards,

Elaine

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If a reply answered your question, please click on the "Accept as Solution" button so others following in your footsteps can find what works! If anyone helped you, you can show your appreciation and thanks by clicking on the "Kudos" button!

Good reads: Devise good passwords, stop password attacks
and basic rules for online safety.
One more! David Pogue's How To Get Hacked in 5 Exciting Steps.
Please review and consider ... Benefits of frequent upgrading
Please, send Private Messages only upon request.
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Elaine
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