In frequently asked questions, it says I can delete personal information in my profile. But it's not doing it. I.e., I edit/delete the information, and hit save, but the information is not deleted. Please help me with this, thanks!
Hi, Matt_Army45, and welcome to the Community,
Please try this: access your profile on your computer from within the Skype client software, not the website. In the Windows version, to do this: Skype -> Profile -> Edit your profile.
I do not wish to download the Skype software.
Someone used my e-mail address and created a Skype account with it. Now I am trying to delete this account. Of course I see that accounts cannot be deleted. So I'm just trying to delete the personal information in my profile.
I am not happy that Skype can let this happen. And that's putting it kindly.
If you had said so in the first place, I would have replied with a very different response!
Please make your request to Skype Customer Service directly. The Skype website indeed limits what information can be removed. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service Skip past Step 2 of the instruction where various information will appear for your review and proceed to Step 3, Continue Support Request.
I would also highly recommend you change the password for your e-mail account if you have not already done so.