How to delete personal information in my profile?

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How to delete personal information in my profile?

In frequently asked questions, it says I can delete personal information in my profile. But it's not doing it. I.e., I edit/delete the information, and hit save, but the information is not deleted. Please help me with this, thanks!

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Matt_Army45
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Re: How to delete personal information in my profile?

Hi, Matt_Army45, and welcome to the Community,

 

Please try this: access your profile on your computer from within the Skype client software, not the website.  In the Windows version, to do this: Skype -> Profile -> Edit your profile.

 

Regards,

Elaine

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Elaine
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Re: How to delete personal information in my profile?

I do not wish to download the Skype software.

Someone used my e-mail address and created a Skype account with it. Now I am trying to delete this account. Of course I see that accounts cannot be deleted. So I'm just trying to delete the personal information in my profile.

I am not happy that Skype can let this happen. And that's putting it kindly. :mad::(n):

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Matt_Army45
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Message 3 of 4 (613 Views)

Re: How to delete personal information in my profile?

Hi, Matt_Army45,

 

If you had said so in the first place, I would have replied with a very different response!  :sad:

 

Please make your request to Skype Customer Service directly.  The Skype website indeed limits what information can be removed.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service    Skip past Step 2 of the instruction where various information will appear for your review and proceed to Step 3, Continue Support Request.

 

I would also highly recommend you change the password for your e-mail account if you have not already done so.

 

Best regards,

Elaine

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!

Update! :happy:  In my instruction on how to contact Skype Customer Service , the blue "Send" button has been replaced with a green Next button; to file a request via e-mail, click "Send."


Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

Online Safety Tip: Do not accept contact invitations from anyone whom you do not know.

Do you have a Skype trick up your sleeve?  Share your Solutions and Tips with us!

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Elaine
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Registered: 08-08-2011
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