How to delete personal information in my profile?

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

How to delete personal information in my profile?

In frequently asked questions, it says I can delete personal information in my profile. But it's not doing it. I.e., I edit/delete the information, and hit save, but the information is not deleted. Please help me with this, thanks!

0 Kudos
Matt_Army45
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 07-12-2012
Message 1 of 4 (699 Views)

Re: How to delete personal information in my profile?

Hi, Matt_Army45, and welcome to the Community,

 

Please try this: access your profile on your computer from within the Skype client software, not the website.  In the Windows version, to do this: Skype -> Profile -> Edit your profile.

 

Regards,

Elaine

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!

Please note:   To remove (delete) a Skype Account, you must contact Skype Customer Service directly. We here in the Community cannot process account-related service requests.


Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

Online Safety Tips: Do not accept contact invitations from anyone whom you do not know, and change your passwords regularly and often.

Do you have a Skype trick up your sleeve?  Share your Solutions and Tips with us!

0 Kudos
Elaine
Moderator
Moderator icon
Kudos: 1973
Posts: 9418
Registered: 08-08-2011
Message 2 of 4 (687 Views)

Re: How to delete personal information in my profile?

I do not wish to download the Skype software.

Someone used my e-mail address and created a Skype account with it. Now I am trying to delete this account. Of course I see that accounts cannot be deleted. So I'm just trying to delete the personal information in my profile.

I am not happy that Skype can let this happen. And that's putting it kindly. :mad::(n):

0 Kudos
Matt_Army45
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 07-12-2012
Message 3 of 4 (665 Views)

Re: How to delete personal information in my profile?

Hi, Matt_Army45,

 

If you had said so in the first place, I would have replied with a very different response!  :sad:

 

Please make your request to Skype Customer Service directly.  The Skype website indeed limits what information can be removed.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service    Skip past Step 2 of the instruction where various information will appear for your review and proceed to Step 3, Continue Support Request.

 

I would also highly recommend you change the password for your e-mail account if you have not already done so.

 

Best regards,

Elaine

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!

Please note:   To remove (delete) a Skype Account, you must contact Skype Customer Service directly. We here in the Community cannot process account-related service requests.


Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

Online Safety Tips: Do not accept contact invitations from anyone whom you do not know, and change your passwords regularly and often.

Do you have a Skype trick up your sleeve?  Share your Solutions and Tips with us!

0 Kudos
Elaine
Moderator
Moderator icon
Kudos: 1973
Posts: 9418
Registered: 08-08-2011
Message 4 of 4 (652 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling