28-04-2012 23:28 - last edited on 29-04-2012 15:14 by cathy2981
Before few years my friends somehow fount my skype password and changed or did something with it - I don't know
and when I try to change it , all the times shows me this text and I can't change my password
Enter a new password Please check your details and change your password
You’ve got more than one Skype Name. Please choose which one you want to change the password for.
Change password and sign me in or Cancel
Now I remembered that I had that old skype account and I tried to get it back , but it shows the same text and I can't get back my account
maybe somehow you can help me
my old skype account nick is Atkal2
29-04-2012 20:02 - last edited on 29-04-2012 20:52 by cathy2981
my email adress is *edited for privacy*
you could please send me a new password to my email !
30-04-2012 17:23 - edited 08-05-2014 21:02
Hello, Atkal2, and welcome to the Community!
Thank you for your patience in awaiting a reply to your posts; we are all volunteers.
First things, first: please never, ever include in your posts on any public community or forum such as this any personally identifiable information such as an e-mail address or telephone number.
As we are a Skype user-to-Skype user Community, we as members are not authorized to address account-related matters. Here is a link for you to reach out to Skype Customer Service: contact customer service
30-04-2012 18:02 - edited 30-04-2012 18:03
Im using password token and trying to change password , but the password is not changing
and sorry for writing my email adress I didnt know that I cant write it :/
30-04-2012 18:19 - edited 08-05-2014 21:03
Regarding including your e-mail address; no worries! Now you know.
Regarding not being able to re-set your password, here is more information from the Windows message board here in the Community for you to review and consider:
Please post back with what computer/operating system or device you are using, as the instructions of how to resolve such issues is sometimes dependent upon which platform the Skype Client software is running.
30-04-2012 21:02 - edited 30-04-2012 21:04
I read that topic and tried to change it , but it shows the same text and doesn't change my password ;(
Im using windows 7 on acer laptop.
Please help me I wrote in the old password when I wanted to make a phonecall to Finland, because my computer was fixed and they changed many different programs so I guess they changed smething in skype too. So I took a new password which is astrid7174 and now I lost everything, my account, my adresses and can`t get back to my old skype. I try to call my brother and there is no credit! Please help me to get back all my old information
like my credit card number, when I want to put in money in my account. It was automat.
Thank you for your help skype has sent me 2 different security numbers but it just comes back to astrid7174.
23-05-2012 17:19 - edited 08-05-2014 21:02
Dear Astrid ... Welcome to the Community!
Your enquiry must be resolved by Skype Customer Service as only they have the authority to manage user accounts. Here is a link to contact them: contact customer service
Skype Premium subscribers are eligible for live chat support; a "Day Pass" may also be purchased. Outdated.