Blocked account - How to resolve?

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Blocked account - How to resolve?

[ Edited ]

Hi i'm having a problem with my skype credit. I had approx £9 on it. About a week ago i got a msg saying it was autorecharged and that this was then refunded despite the fact that I have not set up auto recharge.

 

I tried using my account this morning and a) i have no credit and b) it says my account is blocked for calls. I've tried looking for a customer service number to call to rectify this but I can't find any. Does anybody know anything that could help me?

 

Thanks

Andre
Staff Moderator

images.message_type_solution.altAccepted Solution


mawny wrote:

ps. the message says that 'you are currently restricted from purchasing services or redeeming vouchers contact skype customer support'


If your account is blocked then please go here:

https://support.skype.com/en/support_request

 

Choose Account and Password > Blocked Account

...and follow given instructions.

 

Andre

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mawny
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Re: Introducing the Support Network

ps. the message says that 'you are currently restricted from purchasing services or redeeming vouchers contact skype customer support'

mawny
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Re: Introducing the Support Network

[ Edited ]

mawny wrote:

ps. the message says that 'you are currently restricted from purchasing services or redeeming vouchers contact skype customer support'


If your account is blocked then please go here:

https://support.skype.com/en/support_request

 

Choose Account and Password > Blocked Account

...and follow given instructions.

 

Andre


If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
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Message 3 of 49 (18,611 Views)

Re: Account blocked

I can't send a message to skype; the "submit" button is grayed out.

khkelly
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Message 4 of 49 (18,278 Views)

Re: Blocked account - How to resolve?

this does not help
where are the skype online technicians
this is the 4th time my account has been blocked for no reason
kevinheehee
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Message 5 of 49 (18,062 Views)

Re: Blocked account - How to resolve?


kevinheehee wrote:
this does not help
where are the skype online technicians
this is the 4th time my account has been blocked for no reason

 

contacting the customer support is perhaps the only way for a user to know why their account was blocked, and what their possible options are.  surely they can explain why you're account was blocked.  

 




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Primemover
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Message 6 of 49 (18,059 Views)

Re: Blocked account - How to resolve?

Skype is great untuil your account is blocked with NO notification or even message sent.. how is that even helpful! I have spent 20 mins trying to find out how to even send Skype technicians the relevant information! Where the hell do I sent the information to to get it unblocked.. and how do I find out why it was blocked? Pls can you help me - thanks.

charlottebliss
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Message 7 of 49 (17,942 Views)

Re: Introducing the Support Network

I have  ablocked account. You haven't solved my problem after submitting your support request!!! I can call some people on my Skype contact, but others, like my HUSBAND is blocked. What is going on??? May I speak to someone who can resolve this problem?

daphnereid
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Message 8 of 49 (17,879 Views)

Re: Introducing the Support Network

my account was blocked after subscription ,..... plz someone help me out !!

 

my account name : moh_civil2010

moh_civil2010
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Re: Introducing the Support Network

my account was blocked after subscription ,..... plz someone help me out !!



my account name : moh_civil2010
moh_civil2010
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