Re: Account Suspended

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Account Suspended

Hello,

 

My account got suspended today and when I chatted with the support they said they will investigate the issue because I was using a network that is suspicious... actually it is my university network and I can understand that because we must use its proxy due to their regulations. Anyway, how long will my account remain suspended? I have an active subscription and I want to use it. Thanks

 

My Skype Username: MoeAmine.

Andre
Staff Moderator

images.message_type_solution.altAccepted Solution

Hi Moe,

I checked with Skype Customer Service this case again and restrictions from your account have been removed. You should be able to make calls and new purchases again.

Accounts are suspended due to combination of several different factors(not only network) and if there is a reason for investigation then Skype Customer Service will look into this. Each case is handled separately and if there are others from your university who have trouble with their Skype account then please ask them to contact customer service separately. At the moment there isn't a restriction that would automatically block everyone from this university network.

I'm really sorry for all the inconvenience this caused you :sad:

Andre

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MoeAmineDz
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Message 1 of 6 (2,437 Views)

Re: Account Suspended

I'll check how far is the investigation, but if customer service is already handling it then I'm sure issue will be resolved. It's just a matter of time.

Andre

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Andre
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Message 2 of 6 (2,426 Views)

Re: Account Suspended

Thanks man, please refer this thread to your team regarding our university network as well. I would really appreciate this.
http://community.skype.com/t5/General-Discussion/Important-Notice-Regarding-KFUPM-Network/td-p/62453...

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MoeAmineDz
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Message 3 of 6 (2,422 Views)

Re: Account Suspended

[ Edited ]

Hi Moe,

I checked with Skype Customer Service this case again and restrictions from your account have been removed. You should be able to make calls and new purchases again.

Accounts are suspended due to combination of several different factors(not only network) and if there is a reason for investigation then Skype Customer Service will look into this. Each case is handled separately and if there are others from your university who have trouble with their Skype account then please ask them to contact customer service separately. At the moment there isn't a restriction that would automatically block everyone from this university network.

I'm really sorry for all the inconvenience this caused you :sad:

Andre


If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
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Message 4 of 6 (2,412 Views)

Re: Account Suspended

Andre, you're the best man! I really appreciate your help.
I would love if you can send me the reasons in a personal message if you can so I can avoid getting my account blocked again. Thank you!

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MoeAmineDz
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Message 5 of 6 (2,408 Views)

Re: Account Suspended

Welcome! :happy:

I'll close this thread as resolved and I sent you a private message as well.

Thanks for being so patient and if there's anything else then just create a new topic :wink:

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
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Andre
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