subscription not working

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subscription not working

[ Edited ]

Hi Andre,

 

I have ordered unlimited subscription monthly package for India as follow

 

order was completed successfully and is now active condition

 

Please see a summary of your subscription below

 

• First payment was taken on: Mar 20, 2012

• Next payment will be taken on: Apr 17, 2012
• Order reference: xxxxxxxxx
• Total amount: 13,89

 

Last few days back, When I call to India mobile or landline,my call gets fail always saying call failed. After I checked my skype account I got message that "Unfortunately, you cannot purchase products or redeem vouchers at this time. Please contact us regarding your account status."

 

Pls help me, How to contact customer care to solve this problem or give any other advise to solve this issue. waiting for your reply at *edited for privacy*



safie147
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Posts: 3
Registered: 27-03-2012
Message 1 of 4 (118 Views)

Re: subscription not working

htrmc
Community Ambassador
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Registered: 18-07-2011
Message 2 of 4 (112 Views)

Re: subscription not working

i tried this link before itself. But I could not reach customer care. Is there any other choisce to solve this issue. Pls help me

safie147
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 27-03-2012
Message 3 of 4 (107 Views)

Re: subscription not working

This really is the only way to Contact Skype.

https://support.skype.com/en-us/support_request?needsLogin=true

 

The other option is to cancel your subscription. Here's a link on how to do that.

https://support.skype.com/en-us/faq/FA1881/How-do-I-cancel-my-subscription?frompage=search&q=cancel+...

 

Also make sure auto-recharge is turned off. Here's a link on how to do that.

https://support.skype.com/en-us/faq/FA1042/What-is-Auto-recharge-and-how-does-it-work

 

 

Regards,
Beowolfv

-If I Answered Your QuestionThenPlease Give "KUDOS" And Mark It As A "SOLUTION" So Others Can Find Help.
Beowolfv
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Registered: 11-03-2012
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