Re: make complaint

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

make complaint

I feel so frustrated that I just have to post a complaint. I TOOO FEEL TOTALLY DUPED INTO THE PREMIUM SERVICE, ONLY IT TOOK ME TWO PAYMENTS BEFORE I REALIZED I WAS BEING CHARGED. I disabled the recurring payment option, and I still got charged another payment. It's so frustrating that you aren't able to send a simple email to seek assistance. And on top of it the auto emails all end with "talk soon" Wow -- this is the most frustrating on-line experience I have ever had. I WILL NEVER!!!! USE SKYPE AGAIN
Posted from Apple iPad
cen
Casual Tourist
Kudos: 4
Posts: 1
Registered: 08-05-2013
Message 1 of 11 (575 Views)

Betreff: make complaint

Hello and welcome to the Skype Community,

Sorry to hear about your experience. If you didn't use any of the Premium features during the subscription duration you can request a refund. Also please drop an email to Skype customer service to have this resolved.


Keep your Skype up to date
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Claudius
Community Manager
Community Manager icon
Kudos: 12570
Posts: 7748
Registered: 22-06-2011
Message 2 of 11 (564 Views)

Betreff: make complaint

i have received a message that you have taken money from my account so my subscription will continue yesterday then why can i not ring people in the country i brought the supscription for my account should be reset as soon as you take my money why is this not happening ???????????????

ncbfteav
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 10-08-2013
Message 3 of 11 (478 Views)

Re: make complaint

[ Edited ]

Hi, NCB..., and welcome to the Community,

 

Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service

Below is a copy-and-paste of the instruction, with a few notes added ... you will need to contact Customer Service to sort this.

 

Kind regards,

Elaine

____________________________________________________________________________________________

 

How can I contact Skype Customer Service?

 

Skype offers help and support through:

To get help with the issue you’re experiencing:

  1. Go to the Support request pageYou will sign on to the Skype website at this step.
  2. Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.  You will see several FAQ articles to review.
  3. If you still feel that the information doesn’t help, click the Continue support request button at the bottom of the screen.   Please note this graphic, below, is not a hyperlink!

  1. Select your contact method. We recommend that you check our Skype Community first.  Seeing as you started at the Community, no need to circle back here.
  2. If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.  The button appears at the lower right corner of the website page.

We don’t currently provide telephone support.

__________________________________________________________________________________________________
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!

Update! :happy:  In my instruction on how to contact Skype Customer Service , the blue "Send" button has been replaced with a green Next button; to file a request via e-mail, click "Send."


Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

Online Safety Tip: Do not accept contact invitations from anyone whom you do not know.

Do you have a Skype trick up your sleeve?  Share your Solutions and Tips with us!

Elaine
Moderator
Moderator icon
Kudos: 1738
Posts: 8935
Registered: 08-08-2011
Message 4 of 11 (462 Views)

Re: make complaint

hi i have a windows 7 computer i downloaded skype made a new account and everytime i use skype it freezes straight away?

anyone have a solution coz its so frustrating and it always freezes i'm sick of this problem. 

serena.flames13
Novel Tourist
Kudos: 0
Posts: 1
Registered: 24-08-2013
Message 5 of 11 (429 Views)

Re: make complaint


serena.flames13 wrote:

hi i have a windows 7 computer i downloaded skype made a new account and everytime i use skype it freezes straight away?

anyone have a solution coz its so frustrating and it always freezes i'm sick of this problem. 


kindly start a new thread as your concern is not related to the one mentioned by the thread starter.

 



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
 
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES


Skype-User
Super Adventurer
Kudos: 453
Posts: 2877
Registered: 10-08-2011
Message 6 of 11 (400 Views)

Re: make complaint

I am really bothered by....
Every time I try and log in it comes up with error. It isn't my username or password.
Where I was logged in before, automatically it just logs me off then I can't log in for about 1 hour
Posted from Apple iPad
Faithsayhi
Casual Tourist
Kudos: 0
Posts: 1
Registered: 03-09-2013
Message 7 of 11 (372 Views)

Re: make complaint


Faithsayhi wrote:
I am really bothered by....
Every time I try and log in it comes up with error. It isn't my username or password.
Where I was logged in before, automatically it just logs me off then I can't log in for about 1 hour

please start your own thread as well.  :happy:



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
 
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES


Skype-User
Super Adventurer
Kudos: 453
Posts: 2877
Registered: 10-08-2011
Message 8 of 11 (356 Views)

Re: make complaint

Skype whoever the **bleep** runs this **bleep**, you suck, get your **bleep** in order or brig back windowa live atleats you could hear them and they didnt freeze all the **bleep**en time or cut you off 

Posted from Samsung GT-P3113
kilback420
Novel Tourist
Kudos: 0
Posts: 1
Registered: 06-02-2014
Message 9 of 11 (216 Views)

Re: make complaint- Auto recharge on low balance

I bought 300 min/month call for $4.79 and right after few hours an additional $16 was taken out from my paypal account. What they call it is "Auto Recharge on low balance" which I have never seen when bought the plan. This is absolutely fustrating. Better to look for Viber Out or Rebtel; no skype again.

sb98
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 06-02-2014
Message 10 of 11 (201 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling