how to cancel unlimited world extra subcription

[masurkar]

i have active subscription of the "unlimited world extra" from june , and now i am returining to my home country. and want to cancel this subscription, but in subscription setting there is no button to cancel this . can you please tell me how can i cancel this kind of subscrption

also i haven't found any customer service link or contac us button to get it solve,

it will be helpfull if there is such customer support service.

[TheUberOverLord]

Please see these:

https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

[masurkar]

thanks for answer but in my subcription setting there is no cancel subcription button

this is my problem. but many thank for providing contact email.

[TheUberOverLord]

You are very welcome, please contact customer service.

[mikejcooper]

No one has answered this effectively so far. How can it be done. I do not want these yoyo's charging me $19.99 USD every month. 

[querycurio]

yea! I have the same problem : on the site it says worldwide is just EU$9.99 and I'm being charged $19.99 for credit ... i think other ppl have had the same problem on other posts (showtopic=720163)

[Andre Staff Moderator]

Hi everyone,

If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms

You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders

(d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.

Andre