Re: how i change Skype premium's country

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how i change Skype premium's country

Hi. i have a skype premium, and i want to change non limit call country from USA to holland, how i can change country? 

madmanx
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 04-04-2012
Message 1 of 12 (2,927 Views)

Re : how i change Skype premium's country

Hi,

 

1 - Cancel your first subscription and ask Customer Service to refund you

2 - Buy the other one. 

Be warned however that unlimited Netherlands does not include mobiles; but landlines only !

 

Hth

* * * * * *
On ne regarde pas l'avenir dans un rétroviseur ! :wink:
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10
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Logitech usb headset or Jabra 250 bt
Foyan
Community Ambassador
Community Ambassador icon
Kudos: 1162
Posts: 9029
Registered: 27-06-2011
Message 2 of 12 (2,924 Views)

Re : how i change Skype premium's country

Thanks...
madmanx
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 04-04-2012
Message 3 of 12 (2,921 Views)

Re: how i change Skype premium's country

how do I change a premium country 

donnamom412
Novel Tourist
Kudos: 0
Posts: 1
Registered: 18-04-2012
Message 4 of 12 (2,899 Views)

Re : how i change Skype premium's country

Foyan, I'm being told right now that they don't let people change country once it's been chosen in SKype Premium, unless it hasn't bene used yet? The subcription, or whatnot?

sammy105
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 11-07-2011
Message 5 of 12 (2,534 Views)

Re : how i change Skype premium's country

 CopyPrintExit
 
00:09:19 
Initial Question/Comment: Using Skype (create a new user, change my profile, manage my contacts)
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:24 System
Carla I. has joined this session!
00:09:24 System
Connected with Carla I.
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:29 Carla I.
Hello! Welcome to Skype Live Support. My name is Carla I. How may I help you?
00:09:46 
I called a while ago on my android but not having much luck
00:09:53 
am on laptop now so should be better
00:10:13 
Until tonight had an unlimited subscription to France
00:10:24 
Then cancelled to take advantage of skype premium
00:10:38 
I accidentally clicked Spain instead of france
00:10:52 
I see that many people on your forum have same problem
00:11:07 
I want to change to Skype premium with France
00:11:44 Carla I.
I understand that you have accidentally pick the calling subscription to Spain, instead to France. Am I right?
00:11:53
yes that is exactly correct
00:12:07
but have now cancelled skype premium
00:12:12 Carla I.
I'll be more than happy to assist you with this.
00:12:28 Carla I.
Before we proceed, can you provide your Skype Name and your first name, please?
00:12:40 
do you need be to reactivate subscription to premium to enable you to do this
00:12:45 
***********
00:12:47 
***
00:13:14 
i really need premium just need to change country
00:13:34 Carla I.
Thank you, ***.
00:14:44 Carla I.
Once the Premium subscription has been delivered, it is not possible to change the calling subscription attache on it.
00:15:06 
why
00:15:38 Carla I.
That's the policy we have to follow.
00:16:39 
so given that if i cant change it i will leave skype and use google voice or hangouts and take my entire family throughout europe with me don't you think this is a stupid system when I really like skype, i just ordered it and am a loyal customer
00:17:08 
and i want to stay with skype, i bought all skype phones we've all got them, but now i cant use them
00:17:38 
it is really stupid
00:18:19 Carla I.
Since it has already happenned, we are unable to change your calling subscription.
00:18:35 
so what options do i have
00:19:07 
i cant tell you how frustrating this is
00:19:54 Carla I.
What we can suggest you is to cancel that subscription, then when it expire, you can purchase it again, make sure to pick your preferred calling subcription.
00:20:04 Carla I.
I apologize.
00:20:14
so basically you cant help me at all
00:20:28
apologies aren't good enough!
00:20:37 
you are a big company SORT THIS OUT
00:20:46 
you are losing customers daily because of this
00:20:54 Carla I.
That's the option that we can suggest to you.
00:21:52 
i'm going to publish these two conversations online
00:22:21 
so people know what skype is doing
tom_branley
Routine Adventurer
Kudos: 12
Posts: 15
Registered: 24-01-2012
Message 6 of 12 (2,360 Views)

Re: how i change Skype premium's country

00:09:19 

Initial Question/Comment: Using Skype (create a new user, change my profile, manage my contacts)
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:24 System
Carla I. has joined this session!
00:09:24 System
Connected with Carla I.
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:29 Carla I.
Hello! Welcome to Skype Live Support. My name is Carla I. How may I help you?
00:09:46 
I called a while ago on my android but not having much luck
00:09:53 
am on laptop now so should be better
00:10:13 
Until tonight had an unlimited subscription to France
00:10:24 
Then cancelled to take advantage of skype premium
00:10:38 
I accidentally clicked Spain instead of france
00:10:52 
I see that many people on your forum have same problem
00:11:07 
I want to change to Skype premium with France
00:11:44 Carla I.
I understand that you have accidentally pick the calling subscription to Spain, instead to France. Am I right?
00:11:53
yes that is exactly correct
00:12:07
but have now cancelled skype premium
00:12:12 Carla I.
I'll be more than happy to assist you with this.
00:12:28 Carla I.
Before we proceed, can you provide your Skype Name and your first name, please?
00:12:40 
do you need be to reactivate subscription to premium to enable you to do this
00:12:45 
***********
00:12:47 
***
00:13:14 
i really need premium just need to change country
00:13:34 Carla I.
Thank you, ***.
00:14:44 Carla I.
Once the Premium subscription has been delivered, it is not possible to change the calling subscription attache on it.
00:15:06 
why
00:15:38 Carla I.
That's the policy we have to follow.
00:16:39 
so given that if i cant change it i will leave skype and use google voice or hangouts and take my entire family throughout europe with me don't you think this is a stupid system when I really like skype, i just ordered it and am a loyal customer
00:17:08 
and i want to stay with skype, i bought all skype phones we've all got them, but now i cant use them
00:17:38 
it is really stupid
00:18:19 Carla I.
Since it has already happenned, we are unable to change your calling subscription.
00:18:35 
so what options do i have
00:19:07 
i cant tell you how frustrating this is
00:19:54 Carla I.
What we can suggest you is to cancel that subscription, then when it expire, you can purchase it again, make sure to pick your preferred calling subcription.
00:20:04 Carla I.
I apologize.
00:20:14
so basically you cant help me at all
00:20:28
apologies aren't good enough!
00:20:37 
you are a big company SORT THIS OUT
00:20:46 
you are losing customers daily because of this
00:20:54 Carla I.
That's the option that we can suggest to you.
00:21:52 
i'm going to publish these two conversations online
00:22:21 
so people know what skype is doing
tom_branley
Routine Adventurer
Kudos: 12
Posts: 15
Registered: 24-01-2012
Message 7 of 12 (2,354 Views)

Re: how i change Skype premium's country

That is stupid...... ran into same problem. When does. It "expire," anyway? Heh
Posted from LG AS680
sammy105
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 11-07-2011
Message 8 of 12 (2,336 Views)

Re: how i change Skype premium's country

I have to wait one calendar month!  

Posted from Toshiba AT200
tom_branley
Routine Adventurer
Kudos: 12
Posts: 15
Registered: 24-01-2012
Message 9 of 12 (2,334 Views)

Re : how i change Skype premium's country

After finally finding your solution and then finding a way through to customer services, I am now told that I can not change my premium account until the end of the subscription period. I am told there is no credit available for the unused period. So I have to wait 10 months and then resubscribe requesting a different country for the free calls.

Customer services are none too helpful in that regard!!!!

andilusty
Casual Tourist
Kudos: 0
Posts: 1
Registered: 15-09-2012
Message 10 of 12 (1,166 Views)
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