00:09:19
Initial Question/Comment: Using Skype (create a new user, change my profile, manage my contacts)
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:24 System
Carla I. has joined this session!
00:09:24 System
Connected with Carla I.
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:29 Carla I.
Hello! Welcome to Skype Live Support. My name is Carla I. How may I help you?
00:09:46
I called a while ago on my android but not having much luck
00:09:53
am on laptop now so should be better
00:10:13
Until tonight had an unlimited subscription to France
00:10:24
Then cancelled to take advantage of skype premium
00:10:38
I accidentally clicked Spain instead of france
00:10:52
I see that many people on your forum have same problem
00:11:07
I want to change to Skype premium with France
00:11:44 Carla I.
I understand that you have accidentally pick the calling subscription to Spain, instead to France. Am I right?
00:11:53
yes that is exactly correct
00:12:07
but have now cancelled skype premium
00:12:12 Carla I.
I'll be more than happy to assist you with this.
00:12:28 Carla I.
Before we proceed, can you provide your Skype Name and your first name, please?
00:12:40
do you need be to reactivate subscription to premium to enable you to do this
00:12:45
***********
00:12:47
***
00:13:14
i really need premium just need to change country
00:13:34 Carla I.
Thank you, ***.
00:14:44 Carla I.
Once the Premium subscription has been delivered, it is not possible to change the calling subscription attache on it.
00:15:06
why
00:15:38 Carla I.
That's the policy we have to follow.
00:16:39
so given that if i cant change it i will leave skype and use google voice or hangouts and take my entire family throughout europe with me don't you think this is a stupid system when I really like skype, i just ordered it and am a loyal customer
00:17:08
and i want to stay with skype, i bought all skype phones we've all got them, but now i cant use them
00:17:38
it is really stupid
00:18:19 Carla I.
Since it has already happenned, we are unable to change your calling subscription.
00:18:35
so what options do i have
00:19:07
i cant tell you how frustrating this is
00:19:54 Carla I.
What we can suggest you is to cancel that subscription, then when it expire, you can purchase it again, make sure to pick your preferred calling subcription.
00:20:04 Carla I.
I apologize.
00:20:14
so basically you cant help me at all
00:20:28
apologies aren't good enough!
00:20:37
you are a big company SORT THIS OUT
00:20:46
you are losing customers daily because of this
00:20:54 Carla I.
That's the option that we can suggest to you.
00:21:52
i'm going to publish these two conversations online
00:22:21
so people know what skype is doing
