Subscription not working

[aaronlward]

Just purchased the yearly subscription to all of the US last night. 12 hours later, still doesnt work. When I attempt to make a phone call, I am prompted to purchase credits. However, both my account and email notice claims to have 'delivered' my package. Any thoughts?

[TheUberOverLord]

Using the "Account" link at the top of this page, please logon as the Skype name in question.

Click the "Show purchase history" link on that page to make sure that the subscrioption has in fact completed and is not in a pending state and shows completed.

Verify that in fact you have the subscription you wanted, you can also click the "Subscription" link to view the date it will expire.

Has the purchase of the subscription completed and is it the correct subscrption that covers the area and phone types you wanted?

[NormanM Moderator]

Hello,

You are located in the United States.

This message indicates that you may be using an incorrect dial string.

Remember that you must use the international access code even when calling within a country.

The correct dial string for calling to/within the USA is  +1 xxx xxx xxxx

Failure to use this sequence will prompt the system to ask you for credit.

[kawisnie]

I've got exactly the same problem...subscription paid, and cannot call :[ the below suggestions did not help at all (purchase history shows everything in perfect order)

[TheUberOverLord]

Using the "Support" link at the top of this page can you please file a support request with as much detail as possible so that this can be resolved quickly.

[Alrightythen724]

Do you need a subscription and credit to use the subscription plan?   I could not call make a call to my plans area until I added credits.  No when i call it is using my credits qucikly and I don not understand what is going on.  Please advise...

[aaronlward]

I do not see a link for filing a support request.

However, I have indeed verified my purchase within the purchase history. I have also verified that it has been delivered and paid for.

What now?

[Andre Staff Moderator]

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Alrightythen724 wrote:

Do you need a subscription and credit to use the subscription plan?   I could not call make a call to my plans area until I added credits.  No when i call it is using my credits qucikly and I don not understand what is going on.  Please advise...

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You don't need Skype Credit if you have a subscription and you are calling country that is covered by your subscription.

I suggest checking your call history:

https://secure.skype.com/account/call-history

For example if you see that you are calling US number and you have Unlimited US and Canada then Skype Credit should not be used.

Note: Unless you have exceeded fair usage policy.

If you have questions about your call history feel free to contact Skype Customer Service, they can explain every call charges in more detail.

https://support.skype.com/en/support_selection

Andre

[Andre Staff Moderator]

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aaronlward wrote:

I do not see a link for filing a support request.

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Based on your call history it seems you have successfully made calls to US now, but if you still have question then Skype Customer Service can be reached at:

https://support.skype.com/en/support_selection

Andre

[reallypissedoff]

Please moderators can you get it made more apparent, it seems that many persons and I have had exactly the same questions made of me are not aware that Skype is not a country, has no international dialling code so you ALWAYS have to use the international dialling code even if as in my case I am just ringing next door.