The Skype Community

in
Reply
Novel Tourist
bose-gomez
Posts: 1
Registered: ‎11-03-2012

Subscription not renewed and cancelled by Skype

Hi, I have had a supscription for Unlimited Worldwide for a few years and I received a message today that my subscription was not renewed and also that it was cancelled (it expires in 2 days). When I tried to get a new subscription to avoid disruption in my service the payment was denied when tryin to pay with a different card. I cannot tell why this is happening, the card info is correct and was verfied on Sype's site. Please advise. Thank you.

Please use plain text.
Andre
Posts: 7,791
Kudos: 545
Registered: ‎29-06-2011

Re: Subscription not renewed and cancelled by Skype

There seems to be a problem withdrawing money from your card. If you have confirmed that there are no restrictions on your bank side then please file a support request as guided here: https://support.skype.com/faq/FA1170

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Please use plain text.
Facebook Twitter

© 2013 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling