Good day,
I bought two subscriptions, one from venezuela and one for United states. I live in lebanon and usually use my skype credits to call my relatives to these countries. Since I made the subscriptions, I cant talk to them anymore. The phone actually rings, sometimes it rings once and that's it or it rings several times and then it stops riniging and the seconds start running as if someone opened the line. I cant hear anything though. The line drops after a few seconds after it opens. My credits are being deducted just like that and have not been able to talk to my relatives since. I cancelled the subscription thinking I will get my moeny back so I could also recharge back my account with that amount, and it turns out that now I have to wait until the subscription expires and my moeny wont be back and it means also that I wont be able to call these countries because it doesnt work. Can you please tell me what's wrong. I currently live in Beirut Lebanon and never had a problem when I called pay as you go.
I would apprecitae your help the soonest.
In addition, I wish you guys had a customer support over the phone because it was so hard to find this page to write this, and I am not sure if I will get the right answer from here.
Have a good day.
Merry Christmas and Happy Holidays
Rami Massoud
