I bought two subscriptions, one from venezuela and one for United states. I live in lebanon and usually use my skype credits to call my relatives to these countries. Since I made the subscriptions, I cant talk to them anymore. The phone actually rings, sometimes it rings once and that's it or it rings several times and then it stops riniging and the seconds start running as if someone opened the line. I cant hear anything though. The line drops after a few seconds after it opens. My credits are being deducted just like that and have not been able to talk to my relatives since. I cancelled the subscription thinking I will get my moeny back so I could also recharge back my account with that amount, and it turns out that now I have to wait until the subscription expires and my moeny wont be back and it means also that I wont be able to call these countries because it doesnt work. Can you please tell me what's wrong. I currently live in Beirut Lebanon and never had a problem when I called pay as you go.
I would apprecitae your help the soonest.
In addition, I wish you guys had a customer support over the phone because it was so hard to find this page to write this, and I am not sure if I will get the right answer from here.
Have a good day.
Merry Christmas and Happy Holidays
I am having the exact same thing happen when I try to call landlines in the US. I have a subscription for 120 minutes to the US and I still have over half of my minutes remaining. They are numbers that I have called before but now the calls won't work. The people that I am trying to call have said they received the call and answered but couldn't hear anything. I also couldn't hear anything on my end.
Have you got theroblems fixed? i am facing exactly the same problem, and i am also using Skype from Beirut, Lebanon. I previously lost 400 mins to UAE and now 120 mins !!! this is insane, no money back !!!