Re: Order placed without authorization!!

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

Order placed without authorization!!

[ Edited ]

Yesterday I get an email saying that my order was delivered. I did not place any order or renew any thing. I would like to cancel this order since I did not place it!

 

Who do I contact to fix this??

tuxGurl
Casual Tourist
Kudos: 1
Posts: 1
Registered: 24-02-2012
Message 1 of 4 (154 Views)

Re: Order placed without authorization!!

I had the same thing happen yesterday!   I need to know how to get someone's attention to cancle this PayPal order.  This is a terible way for SKYPE to do business. I'm very disappointed.

sly-escape
Tourist
Kudos: 0
Posts: 1
Registered: 24-02-2012
Message 2 of 4 (143 Views)

Re: Order placed without authorization!!

I also have an order that has been placed without my authority.  I have been charged for this twice now, 3 days apart.   Who do I contact for this??? It is extremely frustrating to not have any direct contact with Skype.  I want this order cancelled today!  

destony66
Novel Tourist
Kudos: 0
Posts: 1
Registered: 21-05-2012
Message 3 of 4 (120 Views)

Re: Order placed without authorization!!


destony66 wrote:

I also have an order that has been placed without my authority.  I have been charged for this twice now, 3 days apart.   Who do I contact for this??? It is extremely frustrating to not have any direct contact with Skype.  I want this order cancelled today!  


Hi,

I see on your Skype account 2 orders in total.

One placed on: 2011-05-20 for "Australia 60 min to landlines 12 months: subscription.

As it was a recurring payment you were charged again on: 2012-05-17 for the same service.

So if there is an additonal charge, pelase be so kind and provide Customer with a proof of payment.

Also- if you don't wish to keep your current package, you might try requesting a refund.

Please see:  https://support.skype.com/en/faq/FA11016

I hope it helps :happy:

If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!

Please send private messages only upon request.
Joanna_M
Staff Moderator
Staff Moderator icon
Kudos: 613
Posts: 2169
Registered: 01-02-2012
Message 4 of 4 (99 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling