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Novel Adventurer
meltra
Posts: 2
Registered: ‎09-07-2011

Just bought one month. Can not call.

I bought 1 month. I cant call. it says i need skype credit...

 

Is this because i'm in Russia?

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Super User
TheUberOverLord
Posts: 12,499
Registered: ‎27-06-2011

Re: Just bought one month. Can not call.

[ Edited ]

What did you buy Limited Minutes, have you used them all or an Unlimited subscription?

 

Using the "Account" link at the top of this page, please logon using the Skype name in question, then click the "View Purchase History" to see what state the transaction is in.

 

What type of call plan did you purhcase, and what state is that transaction in? Completed, Pending, or another state?

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Novel Tourist
lisawitherspoon
Posts: 1
Registered: ‎10-07-2011

Re: Just bought one month. Can not call.

I just bought a month subscription for Malaysia and when I entered the mobile number it said that it wasn't valid. I bought a 1 month- mobile and landline for 13.99. I have already received calls from this number during this past week and thought this would be easier, not so far.

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Andre
Posts: 7,791
Kudos: 586
Registered: ‎29-06-2011

Re: Just bought one month. Can not call.


lisawitherspoon wrote:

I just bought a month subscription for Malaysia and when I entered the mobile number it said that it wasn't valid.


Your account shows that with some numbers country code was entered twice +6060....

You can check your call history: https://secure.skype.com/account/call-history

Make sure you check this guide:

https://support.skype.com/en/faq/FA20/How-do-I-call-phones-and-mobiles



Since your last call was made to correct number it went through successfully. I assume problem is solved, if not let us know.

 

Andre


If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
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