ok, first this is really frustrating b/c I hava a confernce call in an hour and can't talk to a real person. Second I paid the $3 for unlimited U.S. calls on Tuesday. Now I'm trying to make a call and it says that I no credit. What gives?
04-08-2011 17:56 - edited 04-08-2011 17:57
The most common reason for receiving the "no credit" message is that you are using an incorrect dial sequence.
Make sure that you are inputting the international country code prefix (+1 for the USA).
This applies even if you are calling within your own country.
Failure to do so prompts the system to display the "no credit" message.
I too have the problem of getting the "no credit" message even though I have an account. I have made sure I'm signed in and that i typed the international country code prefix correctly. What to do?
Also, where can i find the online support where I can talk to someone working for Skype?
04-08-2011 19:53 - edited 04-08-2011 19:54
Most recent number you dialed seems to be shared cost number(premium service number)
Since shared cost numbers are not covered by subscriptions you are not able to make calls to these numbers.
Regarding customer service, this FAQ should be helpful:
The exact same thing happened to me. I bought 14,00 worth of credit and could call the US from Canada unless I buy more credit. This is no good to me. I bought through pay pal. How do I get my money back?Gail Goodwin
06-08-2011 18:07 - edited 06-08-2011 18:08
I think your situation is bit different.
It seems you are trying to place calls from the account you logged into this forum, but you purchased Skype Credit for your second account.
Please open Skype client on your computer and under "Skype" menu select "Sign out". Then sign in with the account where you purchased your credit.
If you can't recall your second account then this FAQ can help you remember your secondary account: https://support.skype.com/en/faq/FA10858/I-ve-forg