This is a user-to-user forum. Us guys (other users) aren't wasting your time at all. You'll have to deal with Customer Service. You can waste their time while they're wasting yours:
I want a refund too. How do I do it?
I was just charged 8.52 to top up my account; an account I have not used since February. Granted I did have it on auto charge but when I cancelled it there was no place taking me to the refund section. In the 'lingo' it says one can get a refund for an auto charge.
Does anyone know how to do it? I cannot find where to go! I am super frustrated and ready to dump the entire application.