HELP! No support at ALL!

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HELP! No support at ALL!

I submitted a support ticket 3 days ago, and have heard NOTHING.  I have a paid unlimited subscription, and have not been able to make outbound calls to land lines or mobile lines within the US.  Does anyone have any suggestions?  Who can help?  I love Skype, but this is NUTS! 

psaromatis
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 31-08-2011
Message 1 of 2 (79 Views)

Re: HELP! No support at ALL!

Hi,

It shouldn't take 3 days to get an answer. If you can send me a private message in this forum with your email address you used in the support ticket then I can check why it hasn't been answered.

Regarding your question, currently your account doesn't have a calling subscription therefore you can't make outgoing calls.

Your last successful order was for Online Number, you can check product name from: https://secure.skype.com/account/purchase/history/orders

Online Number enables you to receive calls, not make them: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number

If you wish to make outgoing calls then you can purchase a calling subscription from: http://www.skype.com/go/subscriptions

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
Staff Moderator
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Kudos: 713
Posts: 7819
Registered: 29-06-2011
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