Fair usage time [ Edited ]

[Papajwc58]

I purchased a  3 month  "unlimited" subscription to Canada on the 24th of Dec.

I use it to call my girlfriends cell.

According to the info in my account it says I have used up my daily alotted time? 

At best we talk for an hour.  In the 3 days I have called her maybe a total of 3 hrs.!

Need some feedback on this.

I just looked at the call history & it is alllll  WRONG as to time!!!!!!!  

 45 hrs??  ummmmm NO. 

Can someone get this straightened out please.  Not impressed.

[Andre Staff Moderator]

Hi,

Could you please double check your call history from:
https://secure.skype.com/account/call-history

On the 27th there are 2 calls that lasted over 6 hours in total.
Important: Fair usage 6 hours is calculated based on GMT time therefore if you are in a different timezone it might be that one of the calls is in 26th. (Depending on your time difference)

If you did not make those 2 calls or calls have wrong duration then please contact customer service:

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

If you haven't deleted your call history then you should be able to double check call history also from Skype application.

Andre