Customer service phone number / email

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply

Customer service phone number / email

Is there any customer service number or email I can contact in order to get specific answers regarding my subscriptions?
I paid for a 3 month subscription, and before it expired, I paid for 1 year skype premium unlimited usa and canada. But is now using my credit in the US calls!!
Posted from RIM BlackBerry 9800
perezjsn
Casual Tourist
Kudos: 59
Posts: 1
Registered: 08-11-2011
Message 1 of 13 (136,562 Views)

Re: Customer service phone number / email

I personally hate their effin.. customer support, it is sooo complicated to find answers!

shouldbsimple
Novel Tourist
Kudos: 78
Posts: 1
Registered: 08-11-2011
Message 2 of 13 (136,556 Views)

Re: Customer service phone number / email

@perezjsn
Skype Premium bundle with Unlimited US&Canada is not offered for all Skype customers and I can see from your account that currently your account only received Skype Premium without Unlimited US&Canada subscription.

Please contact customer service and they will check if you are eligible for the bundle subscription. If yes then they will help you fix this and ensure you will also get Skype Premium with Unlimited US and Canada.

Customer service doesn't currently provide phone support, but email and chat support can be accessed as explained in the FAQ: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
Staff Moderator
Staff Moderator icon
Kudos: 730
Posts: 7819
Registered: 29-06-2011
Message 3 of 13 (136,530 Views)

Re: Customer service phone number / email

please give me ur customer service telephone number
nick_trinanes
Novel Adventurer
Kudos: 51
Posts: 2
Registered: 30-11-2011
Message 4 of 13 (136,504 Views)

Re: Customer service phone number / email

Currently Skype doesn't offer phone support, but you can file a customer support request as shown here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
Staff Moderator
Staff Moderator icon
Kudos: 730
Posts: 7819
Registered: 29-06-2011
Message 5 of 13 (136,498 Views)

Re: Customer service phone number / email

I am getting charged for phone calls to dominican republic which i paid a suscription for 60-minutes. yet i am being chrged in addtion on the pay as you go. so now i am paying twice for the same service.

I need to find out who i can contact about or i am going to cancel my account.

tamithaandreb
Casual Tourist
Kudos: 5
Posts: 1
Registered: 15-12-2011
Message 6 of 13 (136,487 Views)

Re: Customer service phone number / email

Hi,

Please check my previous post for customer service link. If you follow the steps in FAQ then customer service will assist you

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
Staff Moderator
Staff Moderator icon
Kudos: 730
Posts: 7819
Registered: 29-06-2011
Message 7 of 13 (136,446 Views)

Re: Customer service phone number / email

I DO NOT WANT AUTOMATIC RE-CHAREGE ON MY CARD!!! I DID NOT SIGN UP FOR THIS!!! I WANT IT OFF!!! WHO DO I SPEAK WITH AND WHY IS IT SO HARD TO FIND A SKYPE REP?!!!!!!

norriswoo
Casual Tourist
Kudos: 11
Posts: 1
Registered: 24-04-2012
Message 8 of 13 (134,861 Views)

Re: Customer service phone number / email

Did you get a response from these invisible Skype people?  I have the same thing happening on Premium but I thought I had opted out months ago.  I also continually check the box to NOT be re-billed for the monthly Skype-Out service but that doesn't do any good either and it continues to RE-BILL!!!???   Skype is like a billing Fascist! Where can I find someone to talk to!?!?!?

 

JL

suncomjohn
Novel Tourist
Kudos: 9
Posts: 1
Registered: 06-06-2012
Message 9 of 13 (133,740 Views)
Larry
Moderator
Moderator icon
Kudos: 79
Posts: 197
Registered: 24-06-2011
Message 10 of 13 (133,729 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling