Re: Credit vs Subscription

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Credit vs Subscription

What is the difference between Skype Credit & a Skype subscription?  I forgot that I was set to auto-renew, so today I was charged again for another year of Skype Credit.  I contacted Skype for a refund of this next year of credit since I am no longer using it much & I still have a balance of credit for the last year.  I received a credit to my account.  Customer Service said my subscription had been cancelled, but I still have 2 days left to use my Skype Credit.  I asked if I lose the Credit balance & Customer Service said "NO", I could still use the Credit, my Subscription had just been cancelled.  

 

Can someone clarify the difference between Skype Credit & the Subscription?  Can I still use my Skype Credit after this Subscription period ends in two days?

 

Thanks so much!

 

 

Laptopnomad
Honorary Adventurer

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Yes your credit will stay with you until you use it up or you do not make any calls for I think 90 days. They will send you an email to tell you if your credit is ready to expire.

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wd9ewk
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CTroyano wrote:

Sorry, I still need a little clarification.  

 

So can I still use my Skype credit when my subscription runs out in a day or so?

 

Christine


Yes, you can still use Skype Credit.  It is valid for up to 180 days after the last call you made using Skype Credit.  To reset that 180-day timer, simply make a call that uses Skype Credit.  There is also a way to reactivate Skype Credit that expired due to non-use, through Skype Support, but the easiest way to keep it going is to just make a call that uses the credit. 

 

 

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CTroyano
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Re : Credit vs Subscription

Hi,

 

== https://support.skype.com/en/faq/FA11096/ ==

 

Hth

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Foyan
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Re : Credit vs Subscription

Sorry, I still need a little clarification.  

 

So can I still use my Skype credit when my subscription runs out in a day or so?

 

Christine

CTroyano
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Re : Credit vs Subscription

Yes your credit will stay with you until you use it up or you do not make any calls for I think 90 days. They will send you an email to tell you if your credit is ready to expire.

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Laptopnomad
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Re : Credit vs Subscription


CTroyano wrote:

Sorry, I still need a little clarification.  

 

So can I still use my Skype credit when my subscription runs out in a day or so?

 

Christine


Yes, you can still use Skype Credit.  It is valid for up to 180 days after the last call you made using Skype Credit.  To reset that 180-day timer, simply make a call that uses Skype Credit.  There is also a way to reactivate Skype Credit that expired due to non-use, through Skype Support, but the easiest way to keep it going is to just make a call that uses the credit. 

 

 

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wd9ewk
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Re : Credit vs Subscription

Thank you so much! Quick & simple answer. Perfect! :happy:)
CTroyano
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Re : Credit vs Subscription

Thank you so much. Straight & to the point. Wonderful. :happy:)
CTroyano
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Re: Credit vs Subscription

I have a Skype credit balance of 6 USD. in addition to this I have subscribed for 120 minutes of India call. when I make a call to India amount its debited from the credit and not from the subscription. how will Ikeep my subscription as default debit method. Pls help
sandeepgeeyes
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Re: Credit vs Subscription

I have used Skype with the same credit card for the past year and now it will not allow me to reactivate my account! Why? The card is good the account is the same. I have called my bank and there is NO problem. the problem seems to be with Skype. There is no way to call and talk to a human and the emails that I have received have been totally worthless and do not even address the problem. I want to use Skype and reactivate my account but OMG - Skype you make it so difficult. 

 

What more can I do? HELP!!!!!!!!!!!

healthcare
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