Change country while using Skype Premium

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Change country while using Skype Premium

Hello,

 

Once I purchased Skype Premium (by month or whole year) and chose a country of unlimited calls (say Australia), can I change this country to another one (say New Zealand) from time to time:

- during the month in monthly package ?

- from month to month in annual package ?

 

Thanks.

skypetri2008
Casual Tourist
Kudos: 0
Posts: 1
Registered: 14-04-2012
Message 1 of 4 (445 Views)

Re: Change country while using Skype Premium

Unfortunately it's not possible to change it once you make the purchase :sad:

But you made a valid point and this is something for Skype to consider in the future. Thanks!

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Andre
Staff Moderator
Staff Moderator icon
Kudos: 735
Posts: 7819
Registered: 29-06-2011
Message 2 of 4 (442 Views)

Re: Change country while using Skype Premium

00:09:19 

Initial Question/Comment: Using Skype (create a new user, change my profile, manage my contacts)
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:24 System
Carla I. has joined this session!
00:09:24 System
Connected with Carla I.
00:09:24 System
Thank you for contacting Skype Customer Support!
00:09:29 Carla I.
Hello! Welcome to Skype Live Support. My name is Carla I. How may I help you?
00:09:46 
I called a while ago on my android but not having much luck
00:09:53 
am on laptop now so should be better
00:10:13 
Until tonight had an unlimited subscription to France
00:10:24 
Then cancelled to take advantage of skype premium
00:10:38 
I accidentally clicked Spain instead of france
00:10:52 
I see that many people on your forum have same problem
00:11:07 
I want to change to Skype premium with France
00:11:44 Carla I.
I understand that you have accidentally pick the calling subscription to Spain, instead to France. Am I right?
00:11:53
yes that is exactly correct
00:12:07
but have now cancelled skype premium
00:12:12 Carla I.
I'll be more than happy to assist you with this.
00:12:28 Carla I.
Before we proceed, can you provide your Skype Name and your first name, please?
00:12:40 
do you need be to reactivate subscription to premium to enable you to do this
00:12:45 
***********
00:12:47 
***
00:13:14 
i really need premium just need to change country
00:13:34 Carla I.
Thank you, ***.
00:14:44 Carla I.
Once the Premium subscription has been delivered, it is not possible to change the calling subscription attache on it.
00:15:06 
why
00:15:38 Carla I.
That's the policy we have to follow.
00:16:39 
so given that if i cant change it i will leave skype and use google voice or hangouts and take my entire family throughout europe with me don't you think this is a stupid system when I really like skype, i just ordered it and am a loyal customer
00:17:08 
and i want to stay with skype, i bought all skype phones we've all got them, but now i cant use them
00:17:38 
it is really stupid
00:18:19 Carla I.
Since it has already happenned, we are unable to change your calling subscription.
00:18:35 
so what options do i have
00:19:07 
i cant tell you how frustrating this is
00:19:54 Carla I.
What we can suggest you is to cancel that subscription, then when it expire, you can purchase it again, make sure to pick your preferred calling subcription.
00:20:04 Carla I.
I apologize.
00:20:14
so basically you cant help me at all
00:20:28
apologies aren't good enough!
00:20:37 
you are a big company SORT THIS OUT
00:20:46 
you are losing customers daily because of this
00:20:54 Carla I.
That's the option that we can suggest to you.
00:21:52 
i'm going to publish these two conversations online
00:22:21 
so people know what skype is doing
tom_branley
Routine Adventurer
Kudos: 12
Posts: 15
Registered: 24-01-2012
Message 3 of 4 (174 Views)

Re: Change country while using Skype Premium

And did Skype consider this? I had hoped it would be possible by now!

I have a premium I do not use but can not move it to another country,it obvious from the popularity of the various posts on this topic a lot of people struggle with this.

 

Would appreciate a clear statement from Skype, and lso explain at subscription that the chosen country can not be changed afterwards!

cheers

eurorainmaker
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 03-03-2013
Message 4 of 4 (105 Views)
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