Cancelling a subscription

[Andre Staff Moderator]

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cliffjou wrote:

I cant cancel my group video subscription. Because of everytime when I click the change settings then the page cannot display, so it maight be the program error. So how do I cancel my group video subscription now?

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Please contact customer service they will cancel it for you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Andre

[gwoehlkens_1]

i have tried serval times to cancel and it has not happened it has caused my checking to be overdrawn please make sure this is canceled or i will have to go to the bank and dispute charges

[Andre Staff Moderator]

Solution is pretty much the same as previous one, if you have trouble cancelling your subscription then customer service can walk you through this process and confirm if cancellation was successful: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Andre

[zzzzzguy]

Your mechanism for canceling subscriptions stil doesn't work on your website.   I have the exact same problem as the person below reported two months ago.   I will contact support as you suggest below but you should fix this.   It is very annoying.

[zzzzzguy]

Okay, I tried to follow the links you give to reach support but it just puts me back into this same system of posting questions that I just posted the question on.    Are you kidding me!?!?!?

To be specific about my original problem   ---   I followed your instructions for cancelling a subscription.   I tried to put your url into this message but I got an error back saying I can't put urls into these messages.

When I follow your directions though and try to click on the "settings" I get "The webscite cannot display the page".   I want to cancel my subscription to Skype Premium for video conferencing.   How on earth do I do that????

[pompanovice]

I cannot cancel my subscription. I have premium account that I cannot cancel. I log on, click the Call Phones tab, click Subscription, and I cannot find any cancel button. My screen does not look like the one in the help document when I searched the main Skype site. I lowered my Windows security settings in case this cancel button is on some kind of popup, but I still cannot navigate to a cancel button.

[monge]

I wish to cancel my skypesubscrption but the word " settings" does not appear alongside my subscription details - how do I get into settings ?     Is there any way one can speak to a human being?

[mario-laura]

I have the same problem too. cancellation of Subscriptions. I have received a confirmation of the CACLELLATION OF MY AUTO-RECHARGE since July 1st, 2011 but my billing continued every month until today Nov. 1, 2011 and automatically charge to my account.  Please acknowledge and advise what to do..Otherwise I need to cancell my Credit card which is the only option..

Thank you.

[Andre Staff Moderator]

Hi,

I checked your account and auto-recharge has been cancelled, but Skype Premium is a different product and if you don't wish to use this then you will need to cancel it separately: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription

Since the last payment went through just recently, it hasn't expired and you haven't used it you can request a refund: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Customer service can also help you cancel it if needed and confirm it.

Andre

[dfhfield]

Have tried to follow all available cancellation options for a package which I never once used but found that my account has been charged $17.91. Still can't see any way to cancel and am tempted to change my credit card to avoid future payments

HELP!